• Passwords - Your Key to Access

    Password Management is the key that allows you to unlock data whenever and however you need. You have the autonomy to easily change and store passwords, knowing IdentityNow's enterprise-class security is in your corne...
    meredith.volk
    last modified by meredith.volk
  • How do I use SafeNet for password resets?

    If you need to reset your IdentityNow password for any reason, and your company has enabled the SafeNet integration, you can use SafeNet MobilePASS to reset your password.   You have the following options for ch...
    hope.carlson
    last modified by hope.carlson
  • Why do I have to change my password before I can sign in to IdentityNow?

    In some cases, your administrator might have configured IdentityNow to require you to change your password when your network password has expired. This might be the case if your network password and your IdentityNow p...
    cloud.docs
    last modified by cloud.docs
  • How do I use Symantec VIP for password resets?

    If you need to verify your identity for a password reset, and your company has enabled the Symantec VIP integration, you can use it to authenticate when you change your password. See What is Symantec VIP? for more inf...
    hope.carlson
    last modified by hope.carlson
  • Why is this app in my Password Manager even though I deleted the app tile?

    In some cases, your administrator might have created a password management only app tile that allows you to change your password on a source. If you do not want this app to be on your Launchpad or App Manager, you can...
    rebekah.reveile
    last modified by rebekah.reveile
  • How can I change my IdentityNow password and my network password at the same time?

    Your administrator might have configured a way for you to change your IdentityNow password at the same time as you change your network password. This means you have to remember fewer passwords and make fewer changes t...
    cloud.product
    last modified by cloud.product
  • How do I unlock my IdentityNow account?

    If you lock your IdentityNow account, you can unlock it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for unlocking accounts so your data remains secure. ...
    hope.carlson
    last modified by hope.carlson
  • How do I use RSA SecurID for password resets?

    If you need to reset your IdentityNow password for any reason, and your company has enabled the RSA SecurID integration, you can use RSA to reset your password.   You have the following options for changing your...
    hope.carlson
    last modified by hope.carlson
  • What does the status of my password mean?

    If you click on Passwords from your Launchpand, you can see a broad overview of the status of your most recent password changes within IdentityNow.   The following are statuses you might see next to a password a...
    cloud.product
    last modified by cloud.product
  • Why is IdentityNow telling me it failed to change a password that I didn't try to change?

    If your administrator has created a password sync group for your passwords, when you change one of those passwords, the others in the group will usually get updated automatically.   If the password you're trying...
    cloud.product
    last modified by cloud.product
  • Why is IdentityNow telling me that my password change for this app was not attempted?

    If your administrator has configured a password sync group for your apps, when you change the password for one app launcher, the password might change automatically for some associated sources and app launchers on you...
    cloud.product
    last modified by cloud.product
  • I changed my password but I got an email that said not all app passwords were updated. What do I do?

    If you change either a specific app's password or your main password for the system, you might be changing it on other apps too. For example, your password might be shared by Salesforce, Google Apps, and Concur.  ...
    cloud.product
    last modified by cloud.product
  • What should I do if IdentityNow is having problems changing my password on an app?

    Sometimes, when you submit a new password in the Update Password dialog box, you might see a message indicating that IdentityNow retrying. This is usually because IdentityNow can't connect to the app's source of accou...
    rebekah.reveile
    last modified by rebekah.reveile
  • Where can I see more information about changing my app password if IdentityNow is "retrying" to send it?

    If IdentityNow was unable to change your app's password immediately, it might take some time to process the change or resolve the underlying issues. While you are waiting, you can monitor its status in several places:...
    rebekah.reveile
    last modified by rebekah.reveile
  • Why does the Update Password dialog say that it's retrying after I changed the password on an app?

    Sometimes, the Update Password dialog box might display a message indicating that it's retrying.   This means that the change that you made was not processed by the source system where your password is managed. ...
    meredith.volk
    last modified by meredith.volk
  • Why can't I reset my password?

    When you reset your IdentityNow password, the system requires you to verify your identity before making any changes. This method of verification, sometimes known as strong authentication, ensures that no one except yo...
    meredith.volk
    last modified by meredith.volk
  • How do I use Duo for password resets?

    If you need to verify your identity for a password reset, and your company has enabled the Duo integration, you can use Duo to authenticate when you change your password. See What is Duo strong authentication? for mor...
    hope.carlson
    last modified by hope.carlson
  • I received an email saying my password has been reset. What should I do?

    If you need your administrator to help you reset a password for SailPoint or for another system, they can do so within IdentityNow. When this happens, you receive an email stating that your password has been reset. &#...
    meredith.volk
    last modified by meredith.volk
  • Why did I get an email that my IdentityNow account is locked out?

    If you provide an incorrect password to your IdentityNow sign in page several times in a row within a short period of time, your account is locked out for a certain interval. The email you receive notifies you of the ...
    cloud.product
    last modified by cloud.product
  • Why am I being asked for strong authentication when I try to update or change a password?

    If the password you want to change is being managed by some other system, such as Active Directory or SAP, your administrator has created a password policy to ensure that your password meets the requirements of that s...
    rebekah.reveile
    last modified by rebekah.reveile