• Why can't I reset my password?

    When you reset your IdentityNow password, the system requires you to verify your identity before making any changes. This method of verification, sometimes known as strong authentication, ensures that no one except yo...
    meredith.volk
    last modified by meredith.volk
  • How do I use strong authentication with IdentityNow?

    Strong authentication, also known as strong auth, is an added layer of security that protects your account information. For resetting your IdentityNow password or changing your preferences, strong auth is always requi...
    rebekah.reveile
    last modified by rebekah.reveile
  • Why can't I receive a text or voice message for strong authentication or password resets?

    There are several reasons why you wouldn't receive these messages.   Your Phone Number's Country Code is not Supported If you attempt to get a text or voice message for strong authentication or to reset your pass...
    rebekah.reveile
    last modified by rebekah.reveile
  • Strong Authentication Methods

    The following methods of strong authentication might be available to IdentityNow users, based on the configuration of the site:   Option Description Ask each time The system prompts you each time to choose betwee...
    rebekah.reveile
    last modified by rebekah.reveile
  • How do I unlock my IdentityNow account?

    If you lock your IdentityNow account, you can unlock it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for unlocking accounts so your data remains secure. ...
    hope.carlson
    last modified by hope.carlson
  • How do I change my password if I forget it or need to reset it?

    If you forget your password, you can reset it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for password resets so your data remains secure.   NOTES: ...
    hope.carlson
    last modified by hope.carlson
  • How do I request access to a role?

    You need to obtain many different kinds of access before you can get started doing your job. If you don't have the access you need immediately, you can often request a role, which is a bundle of access that you can gr...
    elizabeth.mitchell
    last modified by elizabeth.mitchell
  • Take a tour of IdentityNow's user pages

    You might be able to see a number of pages when you sign in to IdentityNow. The pages you see depend on the configuration of your site. Prerequisites IdentityNow's Main Menu Home Page or Dashboard Launc...
    rebekah.reveile
    last modified by rebekah.reveile
  • What should I do if IdentityNow is having problems changing my password on an app?

    See the following sections for more information: Problems Before Submitting a New Password Problems After Submitting a New Password Problems Before Submitting a New Password When you change your IdentityNow...
    meredith.volk
    last modified by meredith.volk
  • How do I delegate my access request to another reviewer?

    If you decide that an access request assigned to you is better reviewed by someone else, you can reassign it to that user from your Approvals page.   Prerequisites:  An access request is assigned to you ...
    elizabeth.mitchell
    last modified by elizabeth.mitchell
  • How do I review an access request?

    If your site has enabled the Access Requests module for IdentityNow, you might sometimes be asked to review users' access. You can then determine whether the access level is appropriate for the user requesting that ac...
    elizabeth.mitchell
    last modified by elizabeth.mitchell
  • Why am I being asked to provide my old password?

    We've designed the system so that no one, including SailPoint or your administrators, has access to your passwords except you. They are encrypted (i.e. scrambled) on your computer, using a secure code called a local e...
    meredith.volk
    last modified by meredith.volk
  • Why won't my corporate app launch?

    If you have an app on your Launchpad that launches a corporate account - for example, your company's Twitter account - you might not be able to launch it for a few reasons:   Your administrator is changing the a...
    meredith.volk
    last modified by meredith.volk
  • How do I use SafeNet for password resets?

    If you need to reset your IdentityNow password for any reason, and your company has enabled the SafeNet integration, you can use SafeNet MobilePASS to reset your password.   You have the following options for ch...
    hope.carlson
    last modified by hope.carlson
  • How do I use SafeNet for strong authentication?

    When you are accessing a high-risk application or a particularly secure page in the IdentityNow interface, you might be asked to use strong authentication. If your company has provided you with a SafeNet account, you ...
    hope.carlson
    last modified by hope.carlson
  • How do I set up SafeNet MobilePASS?

    If your company has provided you with a SafeNet account, you can use SafeNet as a strong authentication method in IdentityNow when you need to confirm your identity. To use SafeNet MobilePASS, you must complete severa...
    hope.carlson
    last modified by hope.carlson
  • How do I use RSA SecurID for strong authentication?

    When you are accessing a high-risk application or a particularly secure page in the IdentityNow interface, you might be asked to use strong authentication. If your company has provided you with an RSA account, you can...
    hope.carlson
    last modified by hope.carlson
  • How do I use RSA SecurID for password resets?

    If you need to reset your IdentityNow password for any reason, and your company has enabled the RSA SecurID integration, you can use RSA to reset your password.   You have the following options for changing your...
    hope.carlson
    last modified by hope.carlson
  • How do I use Duo for password resets?

    If you need to verify your identity for a password reset, and your company has enabled the Duo integration, you can use Duo to authenticate when you change your password. See What is Duo strong authentication? for mor...
    hope.carlson
    last modified by hope.carlson
  • How do I set up RSA SecurID?

    If your company has provided you with an RSA account, you can use it in IdentityNow when you need to confirm your identity. To use RSA SecurID, you must complete several steps outside of the IdentityNow interface. ...
    hope.carlson
    last modified by hope.carlson