• Take a tour of IdentityNow's user pages

    You might be able to see a number of pages when you sign in to IdentityNow. The pages you see depend on the configuration of your site. Prerequisites IdentityNow's Main Menu Home Page or Dashboard Launc...
    hunter.hersom
    last modified by hunter.hersom
  • Take a tour of Certifications

    When you're completing a certification, you can review a variety of information from the Certification Screen so that you can approve or revoke the access of the identities you're reviewing.   [Beta - New Experie...
    hunter.hersom
    last modified by hunter.hersom
  • Managing Identity Governance Tasks

    The Task Manager is designed to help you manage identity governance tasks assigned to you. These can include creating new accounts, making changes to existing accounts, or even removing entitlements or accounts that w...
    hunter.hersom
    last modified by hunter.hersom
  • Why can't I launch this app?

    Your administrator may have configured some custom apps so they are only available in certain circumstances. A corresponding error message is displayed below the app when you cannot open it. Contact your administrator...
    hunter.hersom
    last modified by hunter.hersom
  • How can I manage certifications assigned to me?

    If your company has purchased the Access Certification module in IdentityNow, you will be able to review and certify people's access to applications and data from within the Certifications menu of IdentityNow. This fu...
    hunter.hersom
    last modified by hunter.hersom
  • [Beta - New Experience] Why do I have someone else's certification?

    The new Certifications experience is currently in Open Beta. Please keep the Beta Terms and Conditions in mind while using this feature.   Certifications allow access reviewers to approve or revoke people's acce...
    hunter.hersom
    last modified by hunter.hersom
  • [Beta - New Experience] How can I delegate a person's certification to a different reviewer?

    The new Certifications experience is currently in Open Beta. Please keep the Beta Terms and Conditions in mind while using this feature.   When you are certifying people's access to data and applications in your...
    hunter.hersom
    last modified by hunter.hersom
  • [Beta - New Experience] How can I approve or revoke all access items for a user at the same time?

    The new Certifications experience is currently in Open Beta. Please keep the Beta Terms and Conditions in mind while using this feature.   During a certification campaign, you can review your users access profil...
    hunter.hersom
    last modified by hunter.hersom
  • [Beta - New Experience] How do I review a certification?

    The new Certifications experience is currently in Open Beta. Please keep the Beta Terms and Conditions in mind while using this feature.   If your company has purchased the Certifications module in IdentityNow, ...
    hunter.hersom
    last modified by hunter.hersom
  • [Classic Experience] How do I review a certification?

    If your company has purchased the Certifications module in IdentityNow, you will be able to review and certify users' access from within the Certifications menu of IdentityNow. You will be able to review your users' r...
    hunter.hersom
    last modified by hunter.hersom
  • [Beta] Switch between the new and classic certifications experience

    The new Certifications experience is currently in Open Beta. Please keep the Beta Terms and Conditions in mind while using this feature.   IdentityNow is improving the Certifications menu to provide a clearer vi...
    hunter.hersom
    last modified by hunter.hersom
  • IdentityNow's Browser Extension

    For many IdentityNow customers, the browser tool, also known as the browser extension, is a supplement or add-on to your browser that automates the process of signing into apps.   The process used by the browser...
    hunter.hersom
    last modified by hunter.hersom
  • I'm having some problems launching apps or using the SailPoint browser extension. What should I do?

    If your browser extension isn't working properly or isn't signing you in to apps automatically, your options might depend on the browser you're using.   NOTES: If you are an administrator, you can also refer to...
    hunter.hersom
    last modified by hunter.hersom
  • Passwords - Your Key to Access

    Password Management is the key that allows you to unlock data whenever and however you need. You have the autonomy to easily change and store passwords, knowing IdentityNow's enterprise-class security is in your corne...
    hunter.hersom
    last modified by hunter.hersom
  • Managing Passwords in IdentityNow

    Managing your passwords in IdentityNow depends on how your system and the related apps are configured.   See the following sections for more information about managing these passwords: Reviewing My Passwords ...
    hunter.hersom
    last modified by hunter.hersom
  • How do I request access to an app?

    You can add apps to your IdentityNow Launchpad to use them as bookmarks, or to allow IdentityNow to sign you in automatically to those sites. Your Launchpad or App Manager might be populated with a number of apps by d...
    rebekah.reveile
    last modified by rebekah.reveile
  • How do I request access on someone's behalf?

    Sometimes you know what access your team needs before they do. To get someone up and running as soon as possible, especially when you're onboarding a new person or a new tool, IdentityNow allows managers to make acces...
    rebekah.reveile
    last modified by rebekah.reveile
  • How do I request access to a role?

    You need to obtain many different kinds of access before you can get started doing your job. If you don't have the access you need immediately, you can often request a role, which is a bundle of access that you can gr...
    rebekah.reveile
    last modified by rebekah.reveile
  • How do I delegate my access request to another reviewer?

    If you decide that an access request assigned to you is better reviewed by someone else, you can reassign it to that user from your Approvals page.   Prerequisites:  An access request is assigned to you ...
    rebekah.reveile
    last modified by rebekah.reveile
  • Why am I seeing a notice that says IdentityNow isn't working as expected?

    IdentityNow is dedicated to providing you with uninterrupted performance. Because of our commitment to reliability, you should hardly ever see IdentityNow experiencing downtime. However, if IdentityNow isn't working a...
    rebekah.reveile
    last modified by rebekah.reveile