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When you reset your IdentityNow password, the system requires you to verify your identity before making any changes. This method of verification, sometimes known as strong authentication, ensures that no one except yo... Strong authentication, also known as strong auth, is an added layer of security that protects your account information. For resetting your IdentityNow password or changing your preferences, strong auth is always requi... There are several reasons why you wouldn't receive these messages. Your Phone Number's Country Code is not Supported If you attempt to get a text or voice message for strong authentication or to reset your pass... The following methods of strong authentication might be available to IdentityNow users, based on the configuration of the site: Option Description Ask each time The system prompts you each time to choose betwee... If you lock your IdentityNow account, you can unlock it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for unlocking accounts so your data remains secure. ... If you forget your password, you can reset it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for password resets so your data remains secure. NOTES: ... You need to obtain many different kinds of access before you can get started doing your job. If you don't have the access you need immediately, you can often request a role, which is a bundle of access that you can gr... You might be able to see a number of pages when you sign in to IdentityNow. The pages you see depend on the configuration of your site.
IdentityNow's Main Menu
Home Page or Dashboard
Launc... See the following sections for more information:
Problems Before Submitting a New Password
Problems After Submitting a New Password
Problems Before Submitting a New Password When you change your IdentityNow... If you decide that an access request assigned to you is better reviewed by someone else, you can reassign it to that user from your Approvals page. Prerequisites: An access request is assigned to you ... If your site has enabled the Access Requests module for IdentityNow, you might sometimes be asked to review users' access. You can then determine whether the access level is appropriate for the user requesting that ac... We've designed the system so that no one, including SailPoint or your administrators, has access to your passwords except you. They are encrypted (i.e. scrambled) on your computer, using a secure code called a local e... If you have an app on your Launchpad that launches a corporate account - for example, your company's Twitter account - you might not be able to launch it for a few reasons: Your administrator is changing the a... If you need to reset your IdentityNow password for any reason, and your company has enabled the SafeNet integration, you can use SafeNet MobilePASS to reset your password. You have the following options for ch... When you are accessing a high-risk application or a particularly secure page in the IdentityNow interface, you might be asked to use strong authentication. If your company has provided you with a SafeNet account, you ... If your company has provided you with a SafeNet account, you can use SafeNet as a strong authentication method in IdentityNow when you need to confirm your identity. To use SafeNet MobilePASS, you must complete severa... When you are accessing a high-risk application or a particularly secure page in the IdentityNow interface, you might be asked to use strong authentication. If your company has provided you with an RSA account, you can... If you need to reset your IdentityNow password for any reason, and your company has enabled the RSA SecurID integration, you can use RSA to reset your password. You have the following options for changing your... If you need to verify your identity for a password reset, and your company has enabled the Duo integration, you can use Duo to authenticate when you change your password. See What is Duo strong authentication? for mor... If your company has provided you with an RSA account, you can use it in IdentityNow when you need to confirm your identity. To use RSA SecurID, you must complete several steps outside of the IdentityNow interface. ...
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