# Access fullfillment not working on file server agent **URL:** \ **Category:** Lifecycle & Governance\ **Created:** [May 29, 2025, 2:21pm UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263 "2025-05-29T14:21:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ravikolipakulaaujas](https://avatars.discourse-cdn.com/v4/letter/r/e47774/32.png) [@ravikolipakulaaujas](https://community.sailpoint.com/discuss/u/ravikolipakulaaujas)\ **Post date:** [May 29, 2025, 2:21pm UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263/1 "2025-05-29T14:21:46Z")
Hi All, We have a requirement of Access fullfilment using File Server Agent.  When I requested for an access on the folder.  Approval process completed successfully however access fullfilment(not relevant) is showing not relevant. Configuration done from my side. 1. Website UI --\> Admin Applicaiton --\> Enable accessfullfilment 2. Created access request for Business Resource. Once I requested “New Access Request” all approvals has been completed successfully.  But Accessfulfillment is not working.  Please help. ![accessfulfillment.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/b/bf2e0fcb08af764708ea562d8b3205f9b3ad426a.png) ---
**Author:** ![shlomil](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@shlomil](https://community.sailpoint.com/discuss/u/shlomil)\ **Post date:** [May 29, 2025, 2:32pm UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263/2 "2025-05-29T14:32:02Z")
Hi, have you performed the normalization of the folder you are requesting access to? you need to go to admin --\> applications and choose manage resources on the win fs application only after the normalization you are able to request or revoke the permissions to the folder ---
**Author:** ![ravikolipakulaaujas](https://avatars.discourse-cdn.com/v4/letter/r/e47774/32.png) [@ravikolipakulaaujas](https://community.sailpoint.com/discuss/u/ravikolipakulaaujas)\ **Post date:** [June 1, 2025, 10:10am UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263/3 "2025-06-01T10:10:28Z")
Hi, Thanks for your response,  I am using FAM 8.3 version.  I don’t see the normalisaiton in Admin client.  can I find the same in web site? Attached screen shot for your reference.  Also help me if I need to run any task after enabling the configuration. Regards, Ravi. ![screenshot_normalisaiton.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/6/64e516aaa142c09e601df104d022c8b93509a6be.png) ---
**Author:** ![ravikolipakulaaujas](https://avatars.discourse-cdn.com/v4/letter/r/e47774/32.png) [@ravikolipakulaaujas](https://community.sailpoint.com/discuss/u/ravikolipakulaaujas)\ **Post date:** [June 1, 2025, 10:42am UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263/4 "2025-06-01T10:42:17Z")
pending normalisation.  what task should i run. ![pending normalisation.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/2/26edb587a285f68cf8d140a1f8161f1c391ac3ff.png) ---
**Author:** ![shlomil](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@shlomil](https://community.sailpoint.com/discuss/u/shlomil)\ **Post date:** [June 1, 2025, 1:28pm UTC](https://community.sailpoint.com/discuss/t/access-fullfillment-not-working-on-file-server-agent/36263/5 "2025-06-01T13:28:14Z")
Hi, the status of the normalization is viewable in the native client under the access fullfilment tab you have the status there and if you duble click on it it opens a detailed log on the bottom of the screen showing you what it is waiting for,