# File Access Manager Service Pack upgrade stuck at pending

**URL:** <https://community.sailpoint.com/discuss/t/file-access-manager-service-pack-upgrade-stuck-at-pending/36390>\
**Category:** Administration & Troubleshooting\
**Tags:** product-tag, audit\
**Created:** [June 20, 2025, 9:23pm UTC](https://community.sailpoint.com/discuss/t/file-access-manager-service-pack-upgrade-stuck-at-pending/36390 "2025-06-20T21:23:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![deependra\_basnet](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@deependra\_basnet](https://community.sailpoint.com/discuss/u/deependra_basnet)\
**Post date:** [June 20, 2025, 9:23pm UTC](https://community.sailpoint.com/discuss/t/file-access-manager-service-pack-upgrade-stuck-at-pending/36390/1 "2025-06-20T21:23:36Z")

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I imported the package for SP5 patch. Everything ran fine except for two file servers. They stayed pending for a while. For one of the servers after restarting and manually installing the activity monitor using the collector installer that comes with the SP5, resolved the issue. Another server still shows as pending. It does not let me stop or pause the process.

I tried rebooting the server, tried manual installation on the server but the installation fails.

Attaching screenshots of admin client and error from server

Now in this server I do not have watchdog and activity monitor. both are gone.

All the other servers are good; the server installer is latest 8.4.0.5

I am planning on SP6 patching but cannot move forward without this.

Thank you

 ![manual installation error.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/8/83605f8301e72f495a7150e393e556c4aba3a4b0.png)  
 ![status in progress.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/8/8c19214a942784f8f7000d05d02cf8ac3095d6a1.png)

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**Author:** ![paul\_patti](https://sea3.discourse-cdn.com/sailpoint2/discuss/user_avatar/community.sailpoint.com/paul_patti/32/17860_2.png) [@paul\_patti](https://community.sailpoint.com/discuss/u/paul_patti)\
**Post date:** [October 15, 2026, 6:37pm UTC](https://community.sailpoint.com/discuss/t/file-access-manager-service-pack-upgrade-stuck-at-pending/36390/2 "2026-10-15T18:37:19Z")

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@deependra_basnet have you opened a [SailPoint Support](https://support.sailpoint.com/csm?id=sc_cat_item&sys_id=a78364e81bec151050bcc8866e4bcb5c&sysparm_category=1b8611d5c3921200b0449f2974d3ae12) request? Since you already tried restarting and manually installing the Activity Monitor, that may be the quickest way to resolve your issue.