# unable to forward work item

**URL:** <https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869>\
**Category:** Administration & Troubleshooting\
**Tags:** identityiq, identityiq-8.4\
**Created:** [March 21, 2025, 7:04pm UTC](https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869 "2025-03-21T19:04:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dmaan](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@dmaan](https://community.sailpoint.com/discuss/u/dmaan)\
**Post date:** [March 21, 2025, 7:04pm UTC](https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869/1 "2025-03-21T19:04:36Z")

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Hello,

I am unable to forward a work item. I have tried from the UI and programmatically. I see the change in the history but still see the old owner in the workitem. There are no errors. The new owner exists in the system. I have system admin rights and the existing owner also tried to forward with no success.

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**Author:** ![sa8173](https://sea3.discourse-cdn.com/sailpoint2/discuss/user_avatar/community.sailpoint.com/sa8173/32/18965_2.png) [@sa8173](https://community.sailpoint.com/discuss/u/sa8173)\
**Post date:** [March 21, 2025, 8:38pm UTC](https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869/2 "2025-03-21T20:38:58Z")

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Can you share a screenshot? What happen when you try to foward a workitem? Is this workitem part of access request or part of revocation? Do you have any global workitem forwarding rule?

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**Author:** ![dmaan](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@dmaan](https://community.sailpoint.com/discuss/u/dmaan)\
**Post date:** [March 21, 2025, 9:20pm UTC](https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869/3 "2025-03-21T21:20:16Z")

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there is no global work item forwarding rule. this is a workitem that is generated by one of our custom workflows and is of “ManualAction” type.

 ![workitem screenshot.png](https://cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/sailpointsbx2/original/2X/b/bdfb389a23e56656108c85d3b22163ef308c054d.png)

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<div class="post-metadata">

**Author:** ![dmaan](https://avatars.discourse-cdn.com/v4/letter/d/278dde/32.png) [@dmaan](https://community.sailpoint.com/discuss/u/dmaan)\
**Post date:** [March 25, 2025, 7:47pm UTC](https://community.sailpoint.com/discuss/t/unable-to-forward-work-item/35869/4 "2025-03-25T19:47:29Z")

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turns out we do have a forwarding rule in prod which was causing this. Thank you