# \#notification **URL:** https://community.sailpoint.com/discuss/tag/notification/76.md [Latest](https://community.sailpoint.com/discuss/latest.md) · [Categories](https://community.sailpoint.com/discuss/categories.md) · [Tags](https://community.sailpoint.com/discuss/tags.md) --- ## [Form Cancellation Email Template ISC](https://community.sailpoint.com/discuss/t/form-cancellation-email-template-isc/59421)
**Author:** [@sandashafreen26](https://community.sailpoint.com/discuss/u/sandashafreen26)\ **Replies:** 6\ **Last updated:** [June 4, 2026, 9:05pm UTC](https://community.sailpoint.com/discuss/t/form-cancellation-email-template-isc/59421 "2026-06-04T21:05:04Z")
I have been working on form expiry. So once the form has expired, a cancellation email is triggered. I am unable to find this template in the OOTB Emails list, nor there is any option in the Workflow FORM action. How do … --- ## [Edit Access Request email template in FAM](https://community.sailpoint.com/discuss/t/edit-access-request-email-template-in-fam/36981)
**Author:** [@deepb](https://community.sailpoint.com/discuss/u/deepb)\ **Replies:** 1\ **Last updated:** [November 21, 2025, 3:18pm UTC](https://community.sailpoint.com/discuss/t/edit-access-request-email-template-in-fam/36981 "2025-11-21T15:18:33Z")
few questions regarding Email Templates in FAM - how to add additional parameters other than the ones that are predefined, in email template - are there any documentations that outline these, just like in IIQ, if there… --- ## [Custom email notification for SODs - ISC](https://community.sailpoint.com/discuss/t/custom-email-notification-for-sods-isc/36814)
**Author:** [@amar\_simha](https://community.sailpoint.com/discuss/u/amar_simha)\ **Replies:** 4\ **Last updated:** [September 24, 2025, 2:50pm UTC](https://community.sailpoint.com/discuss/t/custom-email-notification-for-sods-isc/36814 "2025-09-24T14:50:54Z")
Hi Team, We have SOD policies configured to handle violations for set of entitlements. As per the product behavior SOD only evaluates on existing access and not when the request is submitted for the first time or reques… --- ## [Make email templates use EST](https://community.sailpoint.com/discuss/t/make-email-templates-use-est/36528)
**Author:** [@pillar224](https://community.sailpoint.com/discuss/u/pillar224)\ **Replies:** 3\ **Last updated:** [July 25, 2025, 3:58pm UTC](https://community.sailpoint.com/discuss/t/make-email-templates-use-est/36528 "2025-07-25T15:58:44Z")
I’m trying to make the time zone our Email Templates use EST rather than GMT (which the tenant insists on using even though we’re on the US East datacenter). More specifically, I’m trying to get the certification.expirat… --- ## [Get request data in EmailTemplate](https://community.sailpoint.com/discuss/t/get-request-data-in-emailtemplate/36431)
**Author:** [@ricardo\_s\_araujo](https://community.sailpoint.com/discuss/u/ricardo_s_araujo)\ **Replies:** 4\ **Last updated:** [July 3, 2025, 12:40pm UTC](https://community.sailpoint.com/discuss/t/get-request-data-in-emailtemplate/36431 "2025-07-03T12:40:16Z")
I am editing the emailTemplate lauched on create identities to send the firstName and lastName of the new user on the body. We cannot use getObjectbyName because at this point the identity does not yet exist. How do we… --- ## [Add the Date 3 days before to workitem expiration in Email Template](https://community.sailpoint.com/discuss/t/add-the-date-3-days-before-to-workitem-expiration-in-email-template/34674)
**Author:** [@VeerenderB](https://community.sailpoint.com/discuss/u/VeerenderB)\ **Replies:** 5\ **Last updated:** [May 2, 2025, 10:48am UTC](https://community.sailpoint.com/discuss/t/add-the-date-3-days-before-to-workitem-expiration-in-email-template/34674 "2025-05-02T10:48:29Z")
Hi Sailers, I would like to add date in certification reminder email template. That Date should be 3 days before the expiration. I tried below code but not working. Any inputs would be appreciated. Case 1: #set($dummy… --- ## [Deeplink URL for a custom Quicklink](https://community.sailpoint.com/discuss/t/deeplink-url-for-a-custom-quicklink/30233)
**Author:** [@A\_Desai](https://community.sailpoint.com/discuss/u/A_Desai)\ **Replies:** 3\ **Last updated:** [October 2, 2024, 3:11pm UTC](https://community.sailpoint.com/discuss/t/deeplink-url-for-a-custom-quicklink/30233 "2024-10-02T15:11:05Z")
Hi, I have a custom quicklink that launches a form for end user input. Is there a way to provide a deeplink to this custom quicklink? Currently, end user is provided link to IIQ home page (in email notification), and o… --- ## [CSV Output](https://community.sailpoint.com/discuss/t/csv-output/34482)
**Author:** [@jayananth](https://community.sailpoint.com/discuss/u/jayananth)\ **Replies:** 2\ **Last updated:** [August 21, 2024, 5:22pm UTC](https://community.sailpoint.com/discuss/t/csv-output/34482 "2024-08-21T17:22:34Z")
Hello All, I have written a rule to generate CSV and send to a server. I would like to attach this CSV and send as email to specific users or have it attached to task output that runs the rule. Are any of these doab… --- ## [Email request object-queued](https://community.sailpoint.com/discuss/t/email-request-object-queued/30226)
**Author:** [@aseelvn07](https://community.sailpoint.com/discuss/u/aseelvn07)\ **Replies:** 4\ **Last updated:** [July 21, 2024, 5:06am UTC](https://community.sailpoint.com/discuss/t/email-request-object-queued/30226 "2024-07-21T05:06:13Z")
We have setup a new 8.3 p1 environment, and observed emails are not getting sent. They are queued. (Please see attached image). What is the issue here? --- ## [SoD Exception Expiration Email IdentityNow](https://community.sailpoint.com/discuss/t/sod-exception-expiration-email-identitynow/34094)
**Author:** [@Binit](https://community.sailpoint.com/discuss/u/Binit)\ **Replies:** 5\ **Last updated:** [July 15, 2024, 7:19pm UTC](https://community.sailpoint.com/discuss/t/sod-exception-expiration-email-identitynow/34094 "2024-07-15T19:19:04Z")
Regarding SoD policy, there is this email template: “SoD Exception Expiration”. The SoD Exception Expiration email is sent to a user to notify them when their exception to an SoD policy is ending. However, I could not… --- ## [Additional recipient for emails in IdentityNow](https://community.sailpoint.com/discuss/t/additional-recipient-for-emails-in-identitynow/33901)
**Author:** [@ayeshashahu](https://community.sailpoint.com/discuss/u/ayeshashahu)\ **Replies:** 3\ **Last updated:** [June 11, 2024, 6:00pm UTC](https://community.sailpoint.com/discuss/t/additional-recipient-for-emails-in-identitynow/33901 "2024-06-11T18:00:39Z")
Hello, We have a requirement to add 2 emails to the “Access Request Decision” email template. One recipient will be the access requestor whose access request from the Request Center got approved and the other recipient … --- ## [How to send attachments like pdf while sending email in workflows](https://community.sailpoint.com/discuss/t/how-to-send-attachments-like-pdf-while-sending-email-in-workflows/33741)
**Author:** [@Vijitha](https://community.sailpoint.com/discuss/u/Vijitha)\ **Replies:** 5\ **Last updated:** [May 14, 2024, 7:30pm UTC](https://community.sailpoint.com/discuss/t/how-to-send-attachments-like-pdf-while-sending-email-in-workflows/33741 "2024-05-14T19:30:54Z")
Hi All, How to send an attachment when we are sending email to users in “Send email” action in IDN Workflows. --- ## [Email Template and Identity Object](https://community.sailpoint.com/discuss/t/email-template-and-identity-object/25221)
**Author:** [@varunvj2](https://community.sailpoint.com/discuss/u/varunvj2)\ **Replies:** 3\ **Last updated:** [April 30, 2024, 1:54pm UTC](https://community.sailpoint.com/discuss/t/email-template-and-identity-object/25221 "2024-04-30T13:54:10Z")
Hi Team We are sending escalation email and wanted to send original approver display in the email template. we could retrieve certifier name using below code(we added it on email template- velocity language.) $certif… --- ## [Trigger an email using RequestManager](https://community.sailpoint.com/discuss/t/trigger-an-email-using-requestmanager/32993)
**Author:** [@vedeepak](https://community.sailpoint.com/discuss/u/vedeepak)\ **Replies:** 3\ **Last updated:** [February 21, 2024, 1:36pm UTC](https://community.sailpoint.com/discuss/t/trigger-an-email-using-requestmanager/32993 "2024-02-21T13:36:50Z")
Is there a way to trigger an email using RequestManager? I saw a post in community that is related to workflow. Scheduling a workflow to run in the future from BeanShell/rule code - Page 3 - Compass (sailpoint.com) --- ## [Customize email teamplates at application level](https://community.sailpoint.com/discuss/t/customize-email-teamplates-at-application-level/32638)
**Author:** [@maneeshyatiwella](https://community.sailpoint.com/discuss/u/maneeshyatiwella)\ **Replies:** 4\ **Last updated:** [February 8, 2024, 3:38am UTC](https://community.sailpoint.com/discuss/t/customize-email-teamplates-at-application-level/32638 "2024-02-08T03:38:17Z")
Hi, In IdentityNow, there are email templates for each notification item(eg: access request decision). If we chose a single email template, all of the integrated sources use the same template. Is it possible to customi… --- ## ['If' condition not working on email templates](https://community.sailpoint.com/discuss/t/if-condition-not-working-on-email-templates/32610)
**Author:** [@lumcastro](https://community.sailpoint.com/discuss/u/lumcastro)\ **Replies:** 4\ **Last updated:** [January 24, 2024, 10:38am UTC](https://community.sailpoint.com/discuss/t/if-condition-not-working-on-email-templates/32610 "2024-01-24T10:38:20Z")
Hello, A few weeks ago the conditions in our User Invitation email template stopped working. It always renders what is in the else block, even though the condition should result in true. Example: \#if(${user.userTyp… --- ## [Can IdentityNow send emails in different languages based on identity attribute?](https://community.sailpoint.com/discuss/t/can-identitynow-send-emails-in-different-languages-based-on-identity-attribute/32684)
**Author:** [@Prashanth1812](https://community.sailpoint.com/discuss/u/Prashanth1812)\ **Replies:** 2\ **Last updated:** [January 23, 2024, 2:46pm UTC](https://community.sailpoint.com/discuss/t/can-identitynow-send-emails-in-different-languages-based-on-identity-attribute/32684 "2024-01-23T14:46:01Z")
Hi, Is it possible to send email in user preferred language, as IDN supports 20+ languages. Scenarion: I want IDN to send emails based on user’s preferred language identity attribute. Please let me know. TIA --- ## [Adjusting mail header of no-reply@sailpoint.com](https://community.sailpoint.com/discuss/t/adjusting-mail-header-of-no-reply-sailpoint-com/32551)
**Author:** [@kozonek](https://community.sailpoint.com/discuss/u/kozonek)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 6:59pm UTC](https://community.sailpoint.com/discuss/t/adjusting-mail-header-of-no-reply-sailpoint-com/32551 "2024-01-19T18:59:12Z")
Hello everyone, is there any way that the mail header of the no-reply@sailpoint.com adress could be adjusted that it contains a piece of information about our company? We could only verify mails from SailPoint as trust… --- ## [IdentityIQ 8.2 EmailFileAttachment: How to add attachment to email w/o renaming the attachment](https://community.sailpoint.com/discuss/t/identityiq-8-2-emailfileattachment-how-to-add-attachment-to-email-w-o-renaming-the-attachment/25851)
**Author:** [@deljr1983](https://community.sailpoint.com/discuss/u/deljr1983)\ **Replies:** 4\ **Last updated:** [October 4, 2023, 8:50pm UTC](https://community.sailpoint.com/discuss/t/identityiq-8-2-emailfileattachment-how-to-add-attachment-to-email-w-o-renaming-the-attachment/25851 "2023-10-04T20:50:35Z")
Hi Everyone, I am having some trouble with an attachment configuration I have setup to go with an email sent during an access request. All the examples I have seen I have to rename the attachment. Currently I am ren… --- ## [Cannot Get argument in Workitem Reminder email](https://community.sailpoint.com/discuss/t/cannot-get-argument-in-workitem-reminder-email/28225)
**Author:** [@kylechau\_gt](https://community.sailpoint.com/discuss/u/kylechau_gt)\ **Replies:** 2\ **Last updated:** [November 14, 2022, 12:59pm UTC](https://community.sailpoint.com/discuss/t/cannot-get-argument-in-workitem-reminder-email/28225 "2022-11-14T12:59:53Z")
In the interception script of my LCM create identity approval step, I have created a notification config object to schedule working reminder emails by referring to @https://community.sailpoint.com/t5/IdentityIQ-Forum/App… --- ## [How to include the Requester and Assigned person on Access Request email](https://community.sailpoint.com/discuss/t/how-to-include-the-requester-and-assigned-person-on-access-request-email/27925)
**Author:** [@alfredojr76](https://community.sailpoint.com/discuss/u/alfredojr76)\ **Replies:** 3\ **Last updated:** [October 17, 2022, 6:10pm UTC](https://community.sailpoint.com/discuss/t/how-to-include-the-requester-and-assigned-person-on-access-request-email/27925 "2022-10-17T18:10:19Z")
How to include the Requester and Assigned person on the Access Request email I need to include in cc the requester and assigned person on Access Request Email to person the Approver of each item in the email. Do I ne… --- ## [Email Template Is Displaying Variable Instead of Value in the Subject](https://community.sailpoint.com/discuss/t/email-template-is-displaying-variable-instead-of-value-in-the-subject/24619)
**Author:** [@angelicag](https://community.sailpoint.com/discuss/u/angelicag)\ **Replies:** 6\ **Last updated:** [January 7, 2022, 1:29am UTC](https://community.sailpoint.com/discuss/t/email-template-is-displaying-variable-instead-of-value-in-the-subject/24619 "2022-01-07T01:29:57Z")
Hello, I have updated our Certification email Template to display some of the dates dynamically, for the subject , the year is just displaying the $variable instead of the value: \Required action: Your $certYea…