# \#servicenow **URL:** https://community.sailpoint.com/discuss/tag/servicenow/42.md [Latest](https://community.sailpoint.com/discuss/latest.md) · [Categories](https://community.sailpoint.com/discuss/categories.md) · [Tags](https://community.sailpoint.com/discuss/tags.md) --- ## [Role provisioning error: InvocationTargetException](https://community.sailpoint.com/discuss/t/role-provisioning-error-invocationtargetexception/36960)
**Author:** [@pillar224](https://community.sailpoint.com/discuss/u/pillar224)\ **Replies:** 9\ **Last updated:** [October 28, 2025, 4:50pm UTC](https://community.sailpoint.com/discuss/t/role-provisioning-error-invocationtargetexception/36960 "2025-10-28T16:50:28Z")
Hi all, I opened a support case for this, but unfortunately, they wouldn’t help me because they said this was a new implementation (even though it’s not) so I’m hoping I might be able to find some help here. I am build… --- ## [plan Object members in HTTP Operations](https://community.sailpoint.com/discuss/t/plan-object-members-in-http-operations/36750)
**Author:** [@PaulKns2](https://community.sailpoint.com/discuss/u/PaulKns2)\ **Replies:** 4\ **Last updated:** [September 10, 2025, 9:10am UTC](https://community.sailpoint.com/discuss/t/plan-object-members-in-http-operations/36750 "2025-09-10T09:10:54Z")
Hi, Is there a way or documentation that lists out all the available members in the plan object that is used in HTTP operations. Also, can I be able to execute expressions on the plan object i.e. $plan.getDisplayName()$ … --- ## [Create Account Provisioning Policy for SAP Fieldglass](https://community.sailpoint.com/discuss/t/create-account-provisioning-policy-for-sap-fieldglass/36186)
**Author:** [@CeeJ](https://community.sailpoint.com/discuss/u/CeeJ)\ **Replies:** 3\ **Last updated:** [May 21, 2025, 7:13am UTC](https://community.sailpoint.com/discuss/t/create-account-provisioning-policy-for-sap-fieldglass/36186 "2025-05-21T07:13:41Z")
Hi Team, I’m working on SAP Fieldglass connector and I’m using the Create Account provisioning policy to populate attributes to push to Fieldglass. However, the values I’m going to use are not available in identity attr… --- ## [Disabling Application account using Batch request](https://community.sailpoint.com/discuss/t/disabling-application-account-using-batch-request/35257)
**Author:** [@rishavghoshacc](https://community.sailpoint.com/discuss/u/rishavghoshacc)\ **Replies:** 3\ **Last updated:** [December 12, 2024, 10:46am UTC](https://community.sailpoint.com/discuss/t/disabling-application-account-using-batch-request/35257 "2024-12-12T10:46:54Z")
Hi all, We are facing a scenario where we need to disable application accounts using Batch requests. After running batch request, the account does not seem to be disabled Is it possible to disable an application accoun… --- ## [Issue with Scheduled Aggregation](https://community.sailpoint.com/discuss/t/issue-with-scheduled-aggregation/34797)
**Author:** [@MohammedY](https://community.sailpoint.com/discuss/u/MohammedY)\ **Replies:** 4\ **Last updated:** [October 3, 2024, 9:00pm UTC](https://community.sailpoint.com/discuss/t/issue-with-scheduled-aggregation/34797 "2024-10-03T21:00:40Z")
Hello Team, Today, I deployed the source from the sandbox to production and encountered an error message. I’m unable to enable the scheduled aggregation; I’ve attached a screenshot for reference. I also tried selecting … --- ## [Servicenow Service Desk Integration Module (SDIM) Permissions](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integration-module-sdim-permissions/34110)
**Author:** [@danielvolle](https://community.sailpoint.com/discuss/u/danielvolle)\ **Replies:** 2\ **Last updated:** [July 15, 2024, 3:32pm UTC](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integration-module-sdim-permissions/34110 "2024-07-15T15:32:18Z")
I receive the permissions error below when trying to generate a ticket in ServiceNow using the Servicenow Service Desk Integration Module (SDIM) in IdentityNow/Identity Security Cloud. The permissions on our service acco… --- ## [Connection and Aggregation are some times failing giving error message \[ERROR for domain - dc=ad1,dc](https://community.sailpoint.com/discuss/t/connection-and-aggregation-are-some-times-failing-giving-error-message-error-for-domain-dc-ad1-dc/34048)
**Author:** [@MohammedY](https://community.sailpoint.com/discuss/u/MohammedY)\ **Replies:** 6\ **Last updated:** [July 9, 2024, 2:00pm UTC](https://community.sailpoint.com/discuss/t/connection-and-aggregation-are-some-times-failing-giving-error-message-error-for-domain-dc-ad1-dc/34048 "2024-07-09T14:00:41Z")
I am attempting to integrate the AD domain on SailPoint Sandbox, and while it connects successfully at times, it also experiences intermittent connectivity issues resulting in aggregation errors. The specific error messa… --- ## [Create ServiceNow Service Desk tickets for specific operations](https://community.sailpoint.com/discuss/t/create-servicenow-service-desk-tickets-for-specific-operations/31235)
**Author:** [@SReddy\_IAM](https://community.sailpoint.com/discuss/u/SReddy_IAM)\ **Replies:** 3\ **Last updated:** [June 17, 2024, 1:56pm UTC](https://community.sailpoint.com/discuss/t/create-servicenow-service-desk-tickets-for-specific-operations/31235 "2024-06-17T13:56:19Z")
Hello, We have recently upgraded to 7.3 to 8.3 and have switched over from IntegrationConfig to the IdentityIQ for ServiceNow Service Desk module for ticket creation We noticed that when we add an application as Manage… --- ## [PlanInitializerScript - Service Desk](https://community.sailpoint.com/discuss/t/planinitializerscript-service-desk/33742)
**Author:** [@KrishnaReddy](https://community.sailpoint.com/discuss/u/KrishnaReddy)\ **Replies:** 2\ **Last updated:** [May 9, 2024, 6:38am UTC](https://community.sailpoint.com/discuss/t/planinitializerscript-service-desk/33742 "2024-05-09T06:38:58Z")
Hello All, Can you please help me, how to retrieve Access request details through PlanInitializerScript in Service desk application? I need to populate request ID details in RITM. Thanks - Krishna --- ## [Failed to update the SDIM configuration via API](https://community.sailpoint.com/discuss/t/failed-to-update-the-sdim-configuration-via-api/33191)
**Author:** [@ronaldchuiASB](https://community.sailpoint.com/discuss/u/ronaldchuiASB)\ **Replies:** 1\ **Last updated:** [March 13, 2024, 9:19pm UTC](https://community.sailpoint.com/discuss/t/failed-to-update-the-sdim-configuration-via-api/33191 "2024-03-13T21:19:45Z")
Hi IDN Experts, I followed the documentations below in the hope of using the Plan Initializer Script to prepare some argument values for the plan. Customize Ticket Fields (sailpoint.com) patch-service-desk-integration… --- ## [ServiceNow Service Desk Integration's VA Requirements?](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integrations-va-requirements/32983)
**Author:** [@josephcasale](https://community.sailpoint.com/discuss/u/josephcasale)\ **Replies:** 1\ **Last updated:** [February 21, 2024, 12:02am UTC](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integrations-va-requirements/32983 "2024-02-21T00:02:06Z")
Hello, I am reading the requirements for this integration at Prerequisites and I am not clear why this requires at least one VA? Can anyone shed light on that, what purpose does the VA serve with a SaaS instance of Ser… --- ## [How Service Desk Integration module gets called in IDN for creating ticket/request in ServiceNow?](https://community.sailpoint.com/discuss/t/how-service-desk-integration-module-gets-called-in-idn-for-creating-ticket-request-in-servicenow/32597)
**Author:** [@AmritRaj](https://community.sailpoint.com/discuss/u/AmritRaj)\ **Replies:** 7\ **Last updated:** [January 21, 2024, 2:44am UTC](https://community.sailpoint.com/discuss/t/how-service-desk-integration-module-gets-called-in-idn-for-creating-ticket-request-in-servicenow/32597 "2024-01-21T02:44:08Z")
Once a certifier takes decision for a source how can we call service desk integration module in IDN to create ticket/request in ServiceNow? Or if I want to raise ServiceNow ticket in the case of leaver. I have already … --- ## [Query on Class files](https://community.sailpoint.com/discuss/t/query-on-class-files/31623)
**Author:** [@Akhil](https://community.sailpoint.com/discuss/u/Akhil)\ **Replies:** 2\ **Last updated:** [September 27, 2023, 3:18pm UTC](https://community.sailpoint.com/discuss/t/query-on-class-files/31623 "2023-09-27T15:18:32Z")
Hello All, My client is using the ServiceNow Service Catalogue connector in our environment, we have a requirement for some custom validation in the class file given by SailPoint. Can you please help me class files that… --- ## [ServiceNow Service Desk Integration with 8.2](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integration-with-8-2/25353)
**Author:** [@kpudasaini](https://community.sailpoint.com/discuss/u/kpudasaini)\ **Replies:** 5\ **Last updated:** [February 10, 2023, 1:52pm UTC](https://community.sailpoint.com/discuss/t/servicenow-service-desk-integration-with-8-2/25353 "2023-02-10T13:52:38Z")
We are migrating from 7.3 to 8.2 and as part of this migration we are moving away from IntegrationConfig Based SNow Service Desk Integration to Application Definition Based. I had couple of question : 1. In Integration… --- ## [Approval on policy violation during access request](https://community.sailpoint.com/discuss/t/approval-on-policy-violation-during-access-request/28511)
**Author:** [@subhajit03](https://community.sailpoint.com/discuss/u/subhajit03)\ **Replies:** 6\ **Last updated:** [December 13, 2022, 1:24pm UTC](https://community.sailpoint.com/discuss/t/approval-on-policy-violation-during-access-request/28511 "2022-12-13T13:24:07Z")
Hi All, We are using IIQ8.2p1 and we have service catalog integration with ServiceNow. The requirement we have is, if an Access Request made from ServiceNow causes a policy violation, then an approval workitem has to be … --- ## [Segregation of Duties (SOD) in ServiceNow Catalog (integration with SailPoint IIQ)](https://community.sailpoint.com/discuss/t/segregation-of-duties-sod-in-servicenow-catalog-integration-with-sailpoint-iiq/25682)
**Author:** [@begjo](https://community.sailpoint.com/discuss/u/begjo)\ **Replies:** 3\ **Last updated:** [March 31, 2022, 12:28am UTC](https://community.sailpoint.com/discuss/t/segregation-of-duties-sod-in-servicenow-catalog-integration-with-sailpoint-iiq/25682 "2022-03-31T00:28:55Z")
I have completed the integration of Sailpoint IIQ with ServiceNow Catalog. Policy Scheme set up in LCM Provisioning is “Continue” and that works as expected in the NATIVE SailPoint IIQ’s role request however it won’t …