On phones, you can reset your app passwords or launch apps from the Launchpad by downloading the IdentityNow app.
On tablets, you have two options:
- To launch apps from the Launchpad, you must download the IdentityNow app.
- To use all other functionality offered by IdentityNow, simply use the native browser on your tablet to navigate to your IdentityNow site. Sign in as usual.
NOTE: The IdentityNow app is not supported on the iPad Pro.
Troubleshooting Problems with Smart Punctuation on iPhones and iPads
The Smart Punctuation feature on iOS is causing problems for some users attempting to sign in to IdentityNow on iOS mobile devices.
For example, the apostrophe in the name O'Malley gets overwritten with double quotes: O"Malley. This can prevent a user from successfully signing in.
To avoid this problem, you have the following options:
- Permanently disable Smart Punctuation on your iOS device. For instructions, see https://appleinsider.com/articles/17/09/26/tips-turn-off-ios-11-smart-punctuation-to-avoid-data-entry-problems.
- When Smart Punctuation replaces a character for you, tap and hold the correct key on your keyboard until you see a pop-up that contains the possible options. Tap the correct character there.
For more information, see: