Which browsers and mobile operating systems does IdentityNow support?

Version 68

    Please refer to the most recent updates (under the title "IdentityNow Features Released for <Date>) for information about supported browsers. This information is revised and republished concurrently with the latest update.

     

    This document describes:

     

    IMPORTANT: if you are seeing an error message even though your browser matches the requirements described below, speak to your administrator for assistance.

     

    Supported Browsers

     

    Best Practice: If you use password replay, you should disable automatic version updates for the browser you use primarily with IdentityNow. This ensures that you always are using a version of the browser that has been validated against IdentityNow's current release.

     

    NOTE: For future reference, IdentityNow's support policy for all browsers is to support the current version (n) in production.

     

    For users, the latest version of IdentityNow is supported on the following browsers:

     

    • Firefox 56
    • Chrome 60
    • Safari 10
    • Internet Explorer 9-11

    NOTES:

      • We recommend Internet Explorer 10 or 11
      • IdentityNow does not support Internet Explorer's compatibility mode.

     

    For administrators, the Admin panel is only accessible from the following browsers:

     

    • Firefox 56
    • Chrome 60
    • Safari 10
    • Internet Explorer 10 and 11

    NOTE: IdentityNow does not support Internet Explorer's compatibility mode.

     

    If you attempt to use the Admin interface without one of these browsers, you will see a message reminding you of the supported browsers for your operating system.

     

    Validated Versions

     

    The version numbers that have been validated by SailPoint for the current release are listed in the current update announcement:

     

    Thick Clients

     

    You can use set up Microsoft thick clients to use SSO with IdentityNow. See How can I configure an Office 365 thick client to work with IdentityNow? for details.

     

    Supported and Validated Mobile Browsers and Operating Systems

     

    You can use IdentityNow on the following browsers installed natively on supported mobile operating systems:

    • Chrome on Android 5.0+
    • Safari on iOS

    NOTE: IdentityNow's support policy for iOS is to support the current version (n) and the most recent previous version (n-1).

     

    IMPORTANT:

    • The IdentityNow mobile app will not launch the vendor’s native mobile app. The app’s web experience will be launched within the IdentityNow mobile app.

    • Password replay is not supported on mobile browsers. If you need to use password replay apps, download the IdentityNow mobile app.
    • The IdentityNow mobile app is not recommended for iPad Pro.

     

    For more information, see: