This document describes IdentityNow's support policy for the following:
IMPORTANT: if you are seeing an error message even though your browser matches the requirements described below, speak to your administrator for assistance.
Desktop Browsers and Operating Systems
For details about the most recent stable version of each browser, see https://updatemybrowser.org/.
|Browser||Operating System||Support Policy|
|Chrome||Windows/MacOS||most recent stable version|
|Firefox||most recent stable version|
|Edge*||most recent stable version|
|Safari||MacOS||most recent stable version|
|Internet Explorer**||Windows||Version 11|
- *IdentityNow's SSO service is not supported on Edge
- **IdentityNow does not support Internet Explorer's compatibility mode.
You can set up Microsoft thick clients to use SSO with IdentityNow. See How can I configure an Office 365 thick client to work with IdentityNow? for details.
|Browser or App||Operating System||Support Policy|
|Mobile Chrome||Android||most recent stable version of Android and previous major three releases|
most recent stable version of iOS
|Mobile App||Android||most recent stable version of Android and previous major three releases|
|iOS||most recent stable version of iOS|
The IdentityNow mobile app will not launch the vendor’s native mobile app. The app’s web experience will be launched within the IdentityNow mobile app.
- Password replay is not supported on mobile browsers. If you need to use password replay apps, download the IdentityNow mobile app.
- The IdentityNow mobile app is not recommended for iPad Pro.
For more information, see: