Managing Passwords in IdentityNow

Version 18

    Managing your passwords in IdentityNow depends on how your system and the related apps are configured.

     

    See the following sections for more information about managing these passwords:

    NOTE: Your company's IdentityNow site might not be configured to support some or all of these features. If you do not see the Update Password or Password Manager options in your main menu, you might need to speak to your IT department for help with password updates.

     

    Reviewing My Passwords in IdentityNow

     

    You can view all your accounts by going to the Passwords tab, or clicking Password Manager from the drop-down menu under your user name. This page contains all your apps and displays relationships between them, as follows:

     

    • Shared Password Groups - This section of the Password Manager page displays apps in groups that share a password. This can include:
      • Apps that share a password with a source system such as Active Directory.
      • Apps that are connected to a different source system that belongs to a password synchronization group.

     

    Click Update to change the password for all apps in the group.

     

    NOTE: If you experience errors for some apps, see What should I do if IdentityNow is having problems changing my password on an app?.

     

    • Unshared Password Apps - These are apps that are managed by your IT department either because they own the accounts or because they have placed some security controls on the apps.

     

    Click Update for each app to change the password. You might also have to change the app on the related website.

     

    Your ability to make changes might also depend on how the app is being managed by your IT department. Contact your IT department if you have any questions

    pwd mgr.png
    • Private Apps - These are apps that you own the account for. They are not managed by your IT department and are provided in IdentityNow for your convenience.

     

    Changing a Password in IdentityNow

     

    You might have a number of options for updating a password from within IdentityNow:

     

     

    From the Password Manager

     

    Prerequisites:

     

    • Sign in to SailPoint successfully at least once

     

    Complete the following steps:

     

    1. From your Launchpad or Home page, choose one of the following options:

    • In the main menu, click Passwords
    passwords menu.png
    • Under your user name, select Password Manager
    pwd1.png

    2. Find the app that has the password you want to change.

     

    3. Click the Update button associated with that password.

     

    NOTES:

    • The appearance and messages on this dialog box depend on the password Type you are updating.
    • If this app shares a password with one or more other systems, it will be grouped with those other items and the group will have a single Update button.
    • If the app's password is not managed in IdentityNow, you'll see a message at the top of the dialog box indicating that you must change it on the app's website in addition to changing it here.
    update button.png

    3. Click in the Updated Password field and start to type.

     

    4 Type the same password in Confirm Updated Password.

     

    5. Click Update to save your changes. The system processes your changes momentarily and then shows a success notice.

     

    6. Close the dialog box.

     

    7. Launch the app again to verify that you successfully changed your password.

    update dialgo.png

     

    From an App Tile

     

    Prerequisites:

     

    • Sign in to SailPoint successfully at least once
    • Launch and sign in to at least one app on your Launchpad

     

    Complete the following steps:

     

    1. From your Launchpad or Home page, click the caret on the app you want to change.

     

    2. Click Update Password.

     

    NOTES:

    • If the app's password is not managed in IdentityNow, you must change it on the app's website in addition to changing it here.
    • The appearance and messages on this dialog box depend on the type of password you are updating.
    update app password.png

    3. Click in the Updated Password field and start to type.

     

    4. Type the same password in Confirm Updated Password.

     

    5. Click Change to save your changes. The system processes your changes momentarily and then shows a success notice.

     

    6. Close the dialog box.

     

    7. Launch the app again to verify that you successfully changed your password.

    update private app.png

    Password Types

     

    While the process of updating all of these passwords in IdentityNow is almost identical, there are some important differences:

     

    NOTE: When you change any password, you receive an email notifying you that your password has changed.

     

    • Private App Passwords - If you own the app account, you'll need to change it on the app's website before you change it in IdentityNow. You'll see a reminder of this in the Password dialog box.

     

    NOTE: For certain types of apps, you might be able to show your currently stored password before making any changes

    update private app.png
    • IT-Owned Accounts - You might not be able to edit a password for an account owned by your company.
    • Network Password - If the app's password is linked to your network account, changing it here might also change your network password and all other apps linked with that password. In situations like these, the Passwords dialog box includes information about all the accounts linked to the account you are changing.

     

    NOTE: If your company uses password interception, you might also be able to change the password for apps like these from outside IdentityNow. Speak to your system administrator for more information.

     

    • Other Shared Passwords - If the app's password is linked to one or more other apps, besides your network account, changing it here will also change it on all other apps it is linked with. As with your network account, the Passwords dialog box includes information about the accounts linked to the account you are changing.

     

    NOTE: The user name displayed here may not match the username IdentityNow populates into the app each time you sign in.

    update dialgo.png
    • Password Retries - Depending on the configuration of the password, IdentityNow might retry sending your update.
    it owned acct.pngN
    • Multiple Accounts on an App - If you have multiple accounts on an app, you can only update the password of the account shown in the tile.

     

    CAUTION: Editing a password here only updates the password for the currently selected account on that app. If it is your primary account, also known as your authentication account, it might also update your IdentityNow password and your network password. If it is a secondary account, it updates the password on the authentication source assigned to the app.