What happens when I change the password for an app on my Launchpad?

Version 13

    Changing a password for an app on your Launchpad depends on how the app is configured. The following types of apps might be on your Launchpad:

     

    • An app for which you own the account.
    • An app for which your company or IT department owns the account.
    • An app with a password that is linked, along with other apps, to your primary network account. This is often also known as your AD account.
    • An app with a password that is linked to one or more other apps.
    • An app that you have multiple accounts on.

     

    NOTE: When you change any password, you receive an email notifying you that your password has changed.

     

    While the process of updating all of these passwords in IdentityNow is almost identical, there are some important differences:

     

    • If you own the app account, you'll need to change it on the app's website before you change it in IdentityNow. You'll see a reminder of this in the Password dialog box.
    • You might not be able to edit a password for an account owned by your company.
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    • If the app's password is linked to your network account, changing it here might also change your network password and all other apps linked with that password. In situations like these, the Passwords dialog box includes information about all the accounts linked to the account you are changing.

     

     

    NOTE: If your company uses password interception, you might also be able to change the password for apps like these from outside IdentityNow. Speak to your system administrator for more information.

     

    • If the app's password is linked to one or more other apps, besides your network account, changing it here will also change it on all other apps it is linked with. As with your network account, the Passwords dialog box includes information about the accounts linked to the account you are changing.

     

    NOTE: The user name displayed here may not match the username IdentityNow populates into the app each time you sign in.

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    • If you have multiple accounts on an app, you can only update the password of the account shown in the launcher. If this account is your IdentityNow user account or if it is linked to your network password, you will also change that password.

     

     

    CAUTION: Editing a password here only updates the password for the currently selected account on that app. If it is your primary account, also known as your authentication account, it might also update your IdentityNow password and your network password. If it is a secondary account, it updates the password on the authentication source assigned to the app.