Why can't I launch this app?

Version 15

    Your administrator may have configured some custom apps so they are only available in certain circumstances. A corresponding error message is displayed below the app when you cannot open it. Contact your administrator for assistance.


    Following are a list of reasons an app might not be available:


    • This app requires you to be on the network.


    To access this app, you must be logged in at your office or on a VPN. You might also be blocked from launching the app when you're off-network if you have a specific role that your admin has deemed risky.

    • This app is not supported on mobile devices.


    To access this app, you must be on a desktop computer.

    mobile unsupported.png
    • Your administrator configured an app tile that only allows you to change a password for a source. This tile does not open an external page.


    If you remove this tile from your Launchpad, you can still see it in your Password Manager.

    For more information, see: