Duo Passcodes are a group of numbers sent to your email or mobile device that allows IdentityNow to verify your identity. If you run out of Duo Passcodes or want a new set, you can request them from the IdentityNow strong authentication interface.
NOTE: You cannot request new Duo Passcodes from the password reset interface. However, you can request a new passcode from your IT administrator, as described in What is a Duo passcode and how do I get one?.
- Enroll in Duo in an account provided by your company.
NOTE: If you have not already enrolled in Duo, you will have an opportunity to do so as part of the strong authentication process in IdentityNow.
- Optional: Set your preferences to Duo Passcode.
Complete the following steps:
For more information, see: