Why am I being asked for strong authentication when I try to update or change a password?

Version 7

    If the password you want to change is being managed by some other system, such as Active Directory or SAP, your administrator has created a password policy to ensure that your password meets the requirements of that system.

     

    In many cases, passwords such as these are shared between a number of different apps. Just as importantly, many of the apps give you access to information and actions that are valuable to your employer.

     

    Because your company wants to ensure that no one but you can get to that data, they've configured these password policies to use strong authentication to verify your identity in certain circumstances. For example, you might be required to use strong authentication:

     

    • Every time you update your password
    • When you update your password in a country your administrator considers risky
    • When you update your password from off your company's network

     

    By providing this extra check when you change your password, IdentityNow can make sure that you are who you say you are before making any changes.

     

    Contact your administrator if you have any questions.