I forgot my user name. What can I do?

Version 7

    If you forget your IdentityNow user name, you can recover it from the Sign In page.




    • Know the work email or alternate email address associated with your IdentityNow account.


    Complete the following steps:


    1. On the sign in page, click Forgot User Name.

    new forgot user.png

    2. Enter the email address associated with your account and click Submit.

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    3. Check your email for a notification that contains your user name.


    If you did not receive an email, it is probably because the email you entered is not assigned to your account. Contact your administrator for assistance.


    4. Click Back to login to sign in.

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    For more information, see: