If you have RSA SecurID as a strong authentication or password reset option, you might sometimes have problems with your code.
There are several reasons your RSA SecurID might not work even if you entered it correctly.
|The token you entered already expired. Tokens usually expire after one minute.||Check your RSA hardware or software device to ensure you are using the current token.|
|The token you entered was already used. You might have entered this token to use strong authentication to access an app or to edit your preferences.||Use the next token generated by your RSA software or hardware. These are generated as soon as the previous one expires.|
|Your RSA SecurID account is locked. This might occur if you enter the wrong code too many times consecutively.||Unlock your account using RSA's self-service desk, or contact your administrator for assistance.|
You might have forgotten your pin.
|You can reset your PIN from the Launchpad.|
|Your RSA SecurID account has been disabled.||Contact your administrator for assistance.|