If you need to reset your IdentityNow password for any reason, and your company has enabled the RSA SecurID integration, you can use RSA to reset your password.
- Set up RSA SecurID as described here.
Complete the following steps:
1. From the sign in page, click Forgot Password.
2. When prompted, click RSA SecurID.
4. Enter your RSA SecurID.
5. Enter your new password.
6. Click Change.
If you are resetting your password on a new device, you'll be prompted to provide your old password. Without your old password, the account information for apps on your Launchpad is cleared out.
For more information, see: