If you lock your IdentityNow account, you can unlock it by verifying your identity using strong authentication. IdentityNow always requires strong authentication for unlocking accounts so your data remains secure.
- Set your preferences for strong authentication in the Preferences window on the Launchpad
Complete the following steps:
1. Click Sign in Help.
2. Click Unlock Account.
3. Select a strong authentication method for verifying your identity. This is either a code sent to a phone as a text or voice message, an email with a special link, or one or more security questions.
NOTE: The options that appear depend on:
4. Click Continue. The system response depends on your selection.
As long as you verify your identity correctly, your account is unlocked immediately.
However, if you selected Duo Push or Duo Phone Callback, you'll need to first accept the unlock request in Duo on your device.
For more information, see: