If you need to verify your identity for a password reset, and your company has enabled the Symantec VIP integration, you can use it to authenticate when you change your password.
You have the following options for changing your IdentityNow password:
- Click the Forgot your password? link on the Sign In page.
- In the Launchpad, under your name, select Update Password.
- Set up Symantec VIP as described here.
Complete the following steps:
Refer to What is Symantec VIP? for more information about each Symantec VIP option.
If you are resetting your password on a new device, you'll be prompted to provide your old password before the password change takes effect. Without your old password, the account information for apps on your Launchpad is cleared out.
For more information, see: