How do I add apps to my IdentityNow Launchpad?

Version 18

    You can add apps to your IdentityNow Launchpad to use them as bookmarks, or to allow IdentityNow to sign you in automatically to those sites. Your Launchpad might be populated with a number of apps by default, which are usually provisioned by IT. You can add apps to your Launchpad from any desktop or mobile device.

     

    In most cases, once you add an app, it appears immediately on your Launchpad and you can use it. However, you might notice that some apps say Request instead of Add. For more information on getting access to apps like this, see How do I request access to an app? within this document.

     

    How do I add an app to my Launchpad?

     

    You can add apps to your Launchpad from your desktop or mobile device.

     

    Prerequisites

     

    • Register with IdentityNow and sign in successfully at least once.

     

    Complete the following steps

     

    1. Sign in to IdentityNow and go to the Request Center.

     

    On mobile devices, this will be in the drop-down list under your initials.

     

    2. Find an app you want to add to your Launchpad and click Add.

     

    NOTE: For more information about an app, hover your mouse over the Info icon.

     

    3. Click Launchpad to return to your Launchpad.

     

    4. Click each app to add your credential information when needed. If your organization uses the IdentityNow provisioning service, this might not be necessary.

    add app to launchpad.png

     

    How do I request access to an app?

     

    If you want to add an app to your Launchpad that has a Request button instead of an Add button, you can use IdentityNow to request access to the app. This request must be approved before the app appears on your Launchpad and you can use it.

     

    When you request an app, your request is reviewed by all reviewers assigned to this app by your administrator. All reviewers must approve the access before it's granted to you. You will receive an email when your request is approved or denied.

     

    Prerequisites

     

    • Register with IdentityNow and sign in successfully at least once.

     

    Complete the following steps

     

    1. Sign in to IdentityNow and go to the Request Center.

     

    2. Find an app you want to request and click Request.

    request app.png

    3. Click Request beside any access you want.

     

    The Request button turns green and remains highlighted until you click it again or submit the request.

     

    In some cases, when you click Request, the window will expand and ask for more information. This feature is supported on tablets and desktop devices.

     

    4. If required, enter comments beside the access you need, so that the reviewers know why you need it. You can enter up to 500 characters.

     

    5. If required, click Save Comment.

     

    6. Click Submit Request.

     

    Your request for the highlighted access profiles is submitted and a confirmation message is displayed. All reviewers for these access profiles must approve this access before it's added to your Launchpad.

     

    You can see the requests you've made, as well as the comments on those requests, by clicking the My Requests tab at the top of the Request Center. You will receive an email when your access request is approved or denied. This might take several days.

     

    NOTE: If you requested more than one app before clicking Submit Request, neither app will appear in the Completed status until both requests have been completed.

     

    7. When it appears on your Launchpad, click the app to add your credential information if needed.

     

    If your request was denied, you might see comments explaining why the reviewer denied your request. You can contact the person who denied the request for more information.

     

    NOTE: In some cases, when your access request is approved, you might receive more than one app.

     

    For more information, see: