topic Re: Facing issues with IIQ Essentials training in Identity University - IdentityIQ

Facing issues with IIQ Essentials training

VeronicaRA — Tue, 08 Apr 2025 06:20:42 GMT

Hi,

I am taking the IIQ essentials training without instructor and I am facing some issues with the Cloud program used.

I often get logged out due to various errors and now I have been logged out and cannot login again with the Carl.Foster user. See attachment!

So I am unable to continue the training.

Another issue that I am facing is that I am unable to change the date for the Run of Certifications. Even when I choose Run Now, it schedules it to run later on and I have now 3 certifications in Pending state.

Which at the moment I am unable to take a screen shot off as I am unable to access the training.

Need someone to please have a look at this for me.

Re: Facing issues with IIQ Essentials training

JesusB — Wed, 09 Apr 2025 21:20:01 GMT

Hi @VeronicaRA one of our Technical Advocates is reviewing your questions and will come back to you soon. Thanks!

Re: Facing issues with IIQ Essentials training

ed_miller — Wed, 09 Apr 2025 21:33:25 GMT

Please send me the link URL to your cloud environment. Also, what page are you on in the student guide?

Re: Facing issues with IIQ Essentials training

ed_miller — Wed, 09 Apr 2025 23:08:34 GMT

Never mind...I found it.

I looked at your cloud VM and it all seems to be working. Perhaps the CAPS lock was on when you were trying to log on as Carl.Foster/xyzzy

The Linux operating system password is “admin” , even though we changed the password for spadmin in IdentityIQ, the OS login remains the same (admin).

It looks like you have made it through most of the exercises, please let me know if you have any issues or additional questions.

Ed.Miller@sailpoint.com

Re: Facing issues with IIQ Essentials training

ed_miller — Wed, 09 Apr 2025 23:14:29 GMT

By the way, you can check for serious errors in the Syslogs under:

Intelligence>Advanced Analytics with a search type of Syslog.

You can also stop and start Tomcat with the shortcuts on the desktop...which may solve connection issues.

Re: Facing issues with IIQ Essentials training

ed_miller — Thu, 10 Apr 2025 19:11:47 GMT

As for the certifications, you can just delete them from the debug pages and recreate them.

Re: Facing issues with IIQ Essentials training

VeronicaRA — Fri, 11 Apr 2025 12:09:45 GMT

Thank you for the help and support!