topic Re: New hire initial password set/reset challenges in Identity University - Identity Security Cloud

New hire initial password set/reset challenges

mahendra77 — Sun, 12 Jul 2026 16:59:26 GMT

setting up initial password without sharing password with managers/HR managers challenging during onboarding. Out of box SailPoint solution not working clean for expected scenarios. How will be the solution simplified and streamlined as part of product offering

Re: New hire initial password set/reset challenges

amy_shillinglaw — Mon, 13 Jul 2026 21:42:16 GMT

Hi @mahendra77 So that we can assist you more directly and comprehensively, would you be willing to share a bit more explanation and context, for example:

In what capacity are you referring to the management of passwords - passwords for ISC users or for users of applications outside of ISC?
How have you been managing passwords outside of Identity Security Cloud?
Which "out of box SailPoint solution" are you referring to? Is this native to ISC only, OR are you also leveraging the Password Management add-on capability?
Which part is not working clean for expected scenarios?

We have a best practice guide for providing passwords to newly provisioned accounts, but I am not certain if this appropriately addresses your issue.

Re: New hire initial password set/reset challenges

mahendra77 — Wed, 15 Jul 2026 02:24:19 GMT

Send Password Reset Email During Joiner Workflow - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

when we use onprem AD source as sign-in and it shows PASSWORDCHANGENOTALLOWED error and shows contact adminstrator error.