topic Duplicate RITMs Created for Remove Operation in IIQ-ServiceNow Integration in SailPoint Certified Professionals Group https://community.sailpoint.com/t5/SailPoint-Certified/Duplicate-RITMs-Created-for-Remove-Operation-in-IIQ-ServiceNow/m-p/272206#M85 <P>Hello ,</P><P>We have integrated ServiceNow ServiceDesk to create RITMs for disconnected applications in IIQ 8.4p2. However, we’ve noticed that the<SPAN>&nbsp;</SPAN><STRONG>PlanInitializerScript</STRONG><SPAN>&nbsp;</SPAN>is being triggered twice specifically for the<SPAN>&nbsp;</SPAN><STRONG>Remove</STRONG><SPAN>&nbsp;</SPAN>operation. As a result, two RITMs are being created for the same request, even though the Access Request only displays details for a single RITM.</P><P>Has anyone else encountered this issue? If so, were you able to identify the root cause or find a way to control or prevent the duplicate execution of the script?</P><P>Please feel free to share your experiences, suggestions, or any potential solutions.</P><P>Thank you!</P><P>Jayaram</P> Wed, 17 Sep 2025 08:27:42 GMT jayaram_theeda 2025-09-17T08:27:42Z Duplicate RITMs Created for Remove Operation in IIQ-ServiceNow Integration https://community.sailpoint.com/t5/SailPoint-Certified/Duplicate-RITMs-Created-for-Remove-Operation-in-IIQ-ServiceNow/m-p/272206#M85 <P>Hello ,</P><P>We have integrated ServiceNow ServiceDesk to create RITMs for disconnected applications in IIQ 8.4p2. However, we’ve noticed that the<SPAN>&nbsp;</SPAN><STRONG>PlanInitializerScript</STRONG><SPAN>&nbsp;</SPAN>is being triggered twice specifically for the<SPAN>&nbsp;</SPAN><STRONG>Remove</STRONG><SPAN>&nbsp;</SPAN>operation. As a result, two RITMs are being created for the same request, even though the Access Request only displays details for a single RITM.</P><P>Has anyone else encountered this issue? If so, were you able to identify the root cause or find a way to control or prevent the duplicate execution of the script?</P><P>Please feel free to share your experiences, suggestions, or any potential solutions.</P><P>Thank you!</P><P>Jayaram</P> Wed, 17 Sep 2025 08:27:42 GMT https://community.sailpoint.com/t5/SailPoint-Certified/Duplicate-RITMs-Created-for-Remove-Operation-in-IIQ-ServiceNow/m-p/272206#M85 jayaram_theeda 2025-09-17T08:27:42Z