Error when previewing PDFs

Community Manager
Community Manager
0 0 255

Update: This issue is resolved. PDF attachment previews are working again. If you are still encountering an error, please reach out to us at compass-help@sailpoint.com

 

Original post below: 

Users have reported an issue with previewing attached PDFs on posts. When you click the PDF to view it, this screen appears - 

rose_cobb_0-1603119906866.png

 

We are currently researching this issue. The team will update this blog post once the error has been resolved. As a workaround, you can download the PDF to view on your device. 

If you have any questions or would like to report an issue, please contact us at compass-help@sailpoint.com. Thank you! 

About the Author
Visit the Community Tutorials page to learn about the Compass community. If you have a problem with your account send an email to compass-help@sailpoint.com.