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How to: Get help with Compass

How to: Get help with Compass


Get help with your account, direction on specific features, or share your feedback with the team!


Compass Community Tutorials

Before exploring the community, read the tutorials and get familiar with all of the Compass features to maximize your community experience. View the Community Tutorials page to learn more information.


Compass Announcements

Subscribe to the Compass Announcements blog to stay current on community news. Read the entries to stay informed about Compass changes, improvements, and developments. 


Compass Help

If you need assistance with any of the items listed below, contact us for account help at .

  • Cannot access certain pages
    • Permission issues
  • General questions about Compass features
  • Compass feedback


Single SailPoint Account

If you need help with any of the items listed below, contact us at

  • Login issues
  • Registration trouble
  • Update your personal information
    • First name
    • Last name
    • Email address
    • Username
  • Troubleshooting

Hello Team,

I have been searching for an article or a post on how to add SailPoint Newsletter and New Product/Feature releases feed to a PDL and wasn't able to find one. I know how to add a Newsletter to a personal account, however this is intended for corporate use and it is focused on New SailPoint Feature, software releases and functionalities.

Any information or assistance on the matter will be highly appreciated! 



Hi @yordan_novtekov,

Due to the nature of the issue, I highly suggest that you do the following:

  1. Create a support request through the SailPoint Support Portal.
  2. Contact your Customer Success Manager.


Daryl Claude Medina
Community Moderator

Hi @darylclaude_medina 

Is there any reason why I am not able to login using username anymore ?



Hello @rajuskey,

We released the Single SailPoint Account back in 2021 to streamline the login process for our users across our different portals. To learn more about this feature, please check out this post.

If you have any more questions or concerns about the login process, please feel free to contact us at

Thank you,

Daryl Claude Medina
Community Moderator

Version history
Revision #:
10 of 10
Last update:
‎Feb 28, 2023 11:11 AM
Updated by: