The training team is moving to the support portal to track requests! Instead of emailing email@example.com, firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org , you can create requests by using our forms. Using the support portal allows us to better track and serve your requests.
To get started, go to the Services and Support tab in Compass and click on Support Portal.
If you have never logged into the portal you will be prompted to create a new password to log in.
Click on the Create a New Password link, enter the email associated with your Compass account, and click Submit. You will not be able to access the portal if you try to use a different email. If your email is out of date, please contact email@example.com to update your email before following these steps.
Create a Training Request
Create a ticket by clicking on Submit a request from the landing page.
On the "Submit a request" screen, select Training Request.
Select the most appropriate request type from the Training Request Type dropdown. For example, if the problem is related to logging into Identity University, select “Identity University Account Issues”.
Fill out the form for your request and include all relevant details and hit submit to create your request!
View a Ticket
View open tickets by clicking on My activities from the drop-down menu.
On the "My requests" screen, you can sort tickets using the following under Status: Open, Awaiting your reply, and Solved. You can also Search requests to locate a ticket. On this screen, you can view your requests (your tickets) and requests that you are CC'd on.
Update a Ticket
Reply to a request by selecting the appropriate ticket.