Atlassian Server Jira Service Management

[#1]

Atlassian is a leading product company providing tools for collaboration and service desk. The SailPoint's Atlassian Server Jira Service Management Integration module is designed for bringing the service desk experience right out of the SailPoint's platform where the users can raise and track service desk tickets (Service / Incident / Change) to their logical closure from the platform itself. 

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance. 

Supported Use Cases

• Create Ticket
• Check Ticket Status

Supported Versions

• Atlassian Jira Service Management (Server) version:
  • 5.2 
  • 4.13
  • 4.12

Related Documentation

IdentityNow 

IdentityIQ

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SailPoint Professional Services

[gauravg42]

Hi Team,

I am working on the integration use case to create ticket in Jira Application via SailPoint IIQ using OOTB 

Atlassian Server suit connector, I am struggling to find the right set of document to configure the create ticket and check ticket status operation. Please help

 

Kind regards,

Gaurav Sharma 

[sanydi]

@gauravg42 @deepesh_kumar Do we have a way ahead here?

[deepesh_kumar]

Hi @sanydi @gauravg42 : This is an integration module and licensed separately. 

Please get in touch with your CSM for more details. The documents can be found in the IIQ link provided. 

Regards,

Deepesh