Craft your program strategy: Choosing (and combining) SailPoint service offerings for maximum impact

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Welcome back to our craft your program strategy blog series!

After exploring program vs. project mindsets, the power of a charter + roadmap, and the leadership triad that turns vision into outcomes, we’re zooming in on the helping hands that keep your identity program moving: SailPoint’s Success Acceleration Service Packages (SASP), Professional & Expert Services, and our global network of Certified Implementation Partners (Delivery Admiral partners).

Key objectives / takeaways

• Understand the differences between SASP tiers, Professional vs. Expert Services, and Delivery Admiral partners.
• Match each offering to common program stages, budgets, and resourcing models.
• Learn best-practice engagement tips that reduce risk and accelerate SailPoint horizon maturity.
• See how combining these offerings creates a continuous guidance loop from day-one planning through long-term optimization.

Mapping SailPoint service options

SailPoint customers typically engage three complementary “families” of help:

• Success Acceleration Service Packages (SASP): proactive, subscription-based guidance, training, and support (Silver, Gold, Platinum).
• Professional & Expert Services: time-boxed consulting delivered by SailPoint engineers and architects.
• Certified Implementation Partners: regional or global firms vetted for proven delivery excellence.

Success Acceleration Service Packages at a glance

Package	Highlights	Best fit
Silver	40 Ask-an-Architect hours, unlimited rule reviews, connectivity kickoff, 2 training seats	Pilot or early-stage programs; small teams needing design guard-rails
Gold	60 Ask-an-Architect hours, CSM-guided success plan, priority case handling, 4 training seats	Growing mid-market programs scaling onboarding, certifications, or LCM
Platinum	80 Ask-an-Architect hours, Technical Account Manager, after-hours support, 10 training seats	Enterprise programs with complex compliance or global roll-outs

Tip: SASP benefits refresh every contract year; schedule Ask-an-Architect sessions early in each phase so unused benefits don’t expire.

Professional vs. Expert Services

• Professional Services: full-team, statement-of-work engagements (migration projects, multi-wave application onboarding, role modeling, performance overhauls). Ideal when capacity or deep SailPoint build skills are missing in-house.
• Expert Services: pre-paid “bucket of hours” for targeted help (rule development, SoD policy tuning, mentoring). Perfect for unblock-and-go scenarios or when you need a sanity check before go-live.

Delivery Admiral partners

Delivery Admiral status is SailPoint’s highest partner competency. Partners earn it by:

• Proving a minimum volume of successful SaaS go-lives.
• Maintaining a bench of certified consultants across the product portfolio.
• Achieving consistent customer health scores.

Admiral partners often bundle Quick-Start templates, industry accelerators, and change-management resources; helping you compress delivery timelines without reinventing the wheel.

Matching offerings to program stages

Launch & foundation

• Silver SASP ensures tenant connectivity, rule hygiene, and product training from day one.
• Expert Services fills narrow skill gaps (e.g., HR feed transform) without overspending.

Scale & optimization

• Gold SASP adds a CSM-guided success plan, maturity benchmarking, and feature-adoption workshops; great for phase-2 expansions.
• Professional Services drives high-volume app onboarding, RBAC rebuilds, or cloud-to-cloud migrations.
• Delivery Admiral partners co-deliver projects, bringing industry accelerators and change-management muscle.

Enterprise maturity & innovation

• Platinum SASP offers TAM-led proactive diagnostics, after-hours support, and business-value assessments; critical for regulated, 24×7 environments.
• Blend Professional Services (strategic roadmap, CIEM adoption) with Expert Services (AI model tuning) for continuous optimization.
• Delivery Admiral partners extend global coverage or specialized compliance expertise (e.g., FedRAMP, HIPAA).

Best-practice engagement tips

Get readiness right

• Use the SASP kickoff & tenant-connectivity workshop to validate network paths, authoritative sources, and success metrics before your first sprint.
• Allocate Identity University seats to key stakeholders, and leverage Feature Adoption Workshops and/or Ask an Architect sessions from SASP when unique needs arise
• Document goals in your charter and roadmap; share them with every SailPoint or partner resource to maintain alignment.

Schedule recurring touchpoints

• Book Ask-an-Architect hours at design-review checkpoints, not just during emergencies.
• Hold quarterly success plan reviews with your CSM and any partner PM to keep KPIs and scope calibrated.

Leverage blended teams

• Assign Professional Services architects to mentor partner consultants—this cross-pollination preserves best practices and accelerates knowledge transfer.
• Include partner leads on SASP maturity-benchmarking calls so everyone sees the same data-driven gaps.

Track value early and often

• SASP Platinum’s Business Outcome Realization feature produces an executive-ready ROI deck—share it with Finance to protect funding.
• Capture time-to-provision, certification completion rates, and help-desk ticket deltas after each Professional Services sprint; surface wins in steering-committee updates.

In a nutshell / next steps

Whether you’re kick-starting an identity initiative or fine-tuning a global deployment, SailPoint’s service landscape offers graduated, complementary paths to value:

• Use SASP for proactive guidance, support, and skills enablement.
• Tap Professional Services for complex builds and long-term road-mapping; call on Expert Services for pinpoint assistance.
• Partner with a Delivery Admiral firm to scale delivery capacity and industry-specific accelerators.

Evaluate your program’s current phase, capacity gaps, and timeline pressures, then craft a blended engagement plan that keeps expertise on tap from day zero to steady state. Need help deciding? Reach out to your SailPoint Customer Success Manager or browse the Partner Finder to explore Delivery Admiral options in your region.