One of the many amazing presentations that came from Navigate 2024 included one from our very own Strategic Customer Success Manager, Kate Maurice. The presentation, Maximize Your Success with Customer Success, emphasized the importance of a strategic and collaborative approach to identity security, grounded in SailPoint's customer-centric philosophy.
What’s covered in the session:
SailPoint's Customer Success philosophy
Customer Success at SailPoint is more than just a department—it’s a company-wide commitment to helping customers achieve measurable outcomes. This philosophy underscores SailPoint’s dedication to ensuring customers thrive by connecting them with the right resources, people, and strategies. Whether you’re a new customer or have been with SailPoint for years, our goal is to drive value and deliver tailored solutions aligned with your unique business goals.
Crafting a program strategy
A successful identity security program requires a strong foundation. Leveraging lessons learned from thousands of implementations, we share best practices for building or enhancing your own strategy, including the importance of treating identity as an ongoing program rather than a one-time project. Critical elements like executive sponsorship, steering committees, and program management are highlighted as essential for success.
Strategic success planning
Drive measurable outcomes with a Success Plan. Success plans align identity security initiatives with organizational objectives, detailing business drivers, success criteria, and ownership responsibilities. This collaborative blueprint can help you track progress, manage risks, and showcase value to stakeholders.
Resources for Ongoing Success
Whether you're considering SailPoint, a new customer, or have been with us for years, the Customer Success Center has something for everyone - tools, templates, and resources to support every stage of your identity security journey. From program charters to self-service onboarding guides, you can access a wealth of information to enhance your identity security program and ensure long-term success.
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Identity security is a dynamic, ever-evolving journey, and SailPoint’s Customer Success team is committed to guiding you every step of the way. With tools like the Horizons assessment, strategic success planning, and a deep focus on customer outcomes, SailPoint equips its customers to thrive in an increasingly complex security landscape.
Visit the Navigate page to watch keynote and breakout sessions on-demand. For more resources and to explore how SailPoint can support your identity security program, visit the Customer Success Center.
