At SailPoint, customer feedback is a driving force behind our innovation. Over the past year, we’ve taken your input to heart and launched several key initiatives to enhance your experience and help you get more value from our solutions.
Below, we highlight four important changes inspired directly by your feedback, plus improvements to our customer support portal designed to make it easier than ever to find answers and get assistance.
IDENTITY UNIVERSITY
Enhanced training & education platform
You told us you wanted more interactive, role-based learning tools to help build expertise and scale your teams’ skills. In response, we’re launching a new and improved Identity University that delivers an engaging, hands-on experience for every learning style.
✓ Role-based learning paths
✓ Hands-on labs & simulations
✓ Certification tracking & progress dashboard
✓ On-demand resources
SUCCESS ACCELERATION SERVICE PACKAGES
Redesigned Success Acceleration Service Packages (SASP)
You told us clarity and flexibility matter when it comes to engaging with professional services. That’s why we’ve revamped our Success Acceleration Service Packages to give you more choice and control over how you achieve your goals.
✓ Modular offerings
✓ Tailored engagement levels
✓ Predictable pricing
✓ Adaptive scope
SUPPORT PORTAL
New and improved customer support portal
We’ve redesigned our support portal to make it even easier for you to find answers, track cases, and stay up to date with trending content.
✓ GenAI-powered search
✓ Case visibility at a glance
✓ Trending content
✓ Smarter case creation
HARBOR PILOT
Harbor Pilot: AI-powered search for faster answers
Finding the right documentation quickly was a common challenge for many of our customers. In response, we created Harbor Pilot—our new AI assistant for Identity Security Cloud customers that makes it easy to search SailPoint resources and get relevant answers instantly.
✓ Instant, context-aware results
✓ Continuously improving accuracy
✓ Integrated experience
Thank you for sharing your feedback and helping us deliver solutions that truly meet your needs. We remain committed to listening, iterating, and improving—because your success is our success.
As always, please continue to provide input via the SailPoint Community forums, Customer Success surveys, or direct conversations with your SailPoint representatives. Together, we’ll keep driving innovation that empowers you to achieve more with SailPoint.
