Stopping and Starting Services in File Access Manager

Stopping and Starting Services in File Access Manager

Server Stop/Start Instructions

File Access Manager servers must sometimes undergo maintenance. As part the maintenance process, the latest Windows patches are applied, and servers are restarted to complete the patch update process.

File Access Manager servers need to be shut down and restarted in a specific order to ensure proper connectivity between services after the restart.

Shutdown

Here is the complete list of services found in an installation of File Access Manager. These services may be running individually on their own dedicated File Access Manager servers, or may be on servers with shared services. These services or servers running these services must be shut down in the order shown below.

Note: Disregard services that are not found in your environment, and proceed to the next service in the order shown here.

  1. Activity Monitors
  2. Permission Collectors and Data Classification Collectors
  3. Central Permission Collection and Central Data Classification
  4. RabbitMQ
  5. Event Manager and IIS
  6. Core and UI Services
  7. Elasticsearch
  8. Agent Configuration Manager (ACM)
  9. Scheduled Task Handler
  10. Microsoft SQL Server database

Startup

Services or servers that were shut down in the order shown above must be restarted in this order.

Note: Disregard services that are not found in your environment, and proceed to the next service in the order shown here.

  1. Microsoft SQL Server database
  2. Scheduled Task Handler
  3. Agent Configuration Manager (ACM)
  4. Elasticsearch
  5. Core and UI Services
  6. Event Manager and IIS
  7. RabbitMQ
  8. Central Permission Collection and Central Data Classification
  9. Permission Collectors and Data Classification Collectors
  10. Activity Monitors

Validation Steps

Follow these steps after restarting the services/servers, to ensure that your environment is active and running normally.

  1. Open the File Access Manager Administrative Client and click on the Health Center. The Health Center should show GREEN on all the tabs.
  2. Refer to the appropriate application logs to ensure that the services were started without any errors.
  3. If the logs show any errors related to connectivity, restart that service through the services.msc window.
  4. If you still have difficulty in bringing any services up, contact SailPoint for further assistance.
Version history
Revision #:
3 of 3
Last update:
‎Aug 23, 2019 05:05 PM
Updated by: