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How To: Accept as Solution

How To: Accept as Solution

 

Marking replies as solutions improves search and helps other users with similar issues.

Accepting solutions in the forums

Once your question in the forum has been answered, or your problem has been solved, it is important to mark the reply (or replies) as a solution. This will improve the chances of another user finding your post when they face a similar issue. 

If multiple users helped you, you can accept multiple solutions. 

If you answered your own question, you can accept your reply as a solution. 

To accept a solution, visit your post in the forum. Scroll to the reply that helped you resolve your challenge. Click on the Accept As Solution button, located underneath the reply. You can also give Kudos to that reply to show your appreciation.

The marked reply will be highlighted green and will appear twice - in chronological order as well as at the top of the thread. This way other users can find the solution quickly, but they can also read it in it's original context. 

Asking questions and marking solutions are critical to forum engagement. Watch the video How-to: Forums vs Wikis to learn more about the two most interactive community spaces. 

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Last update:
‎08-10-2019 03:42 PM
Updated by:
 
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