There are several ways to get help during your Support plan hours.
Compass: Raise a case via the support portal here.
Email: You can create or a new ticket by sending an email to: firstname.lastname@example.org. Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.” The severity can be changed in Compass after the ticket is created.
Phone: US Customers can call (888) 472-4578 and International Customers may call (512) 346-2000 to reach SailPoint Support.