There are several ways to get help during your Support plan hours.
Compass: Raise a case via the support portal here.
Email: You can create or a new ticket by sending an email to: email@example.com. Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.” The severity can be changed in Compass after the ticket is created.
Phone: US Customers can call 1-888-472-4578 and International Customers may call +1-512-346-2000 to reach SailPoint Support.