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How do I request new Duo Passcodes?

How do I request new Duo Passcodes?

Duo Passcodes are a group of numbers sent to your email or mobile device that allows IdentityNow to verify your identity. If you run out of Duo Passcodes or want a new set, you can request them from the IdentityNow strong authentication interface.

NOTE: You cannot request new Duo Passcodes from the password reset interface. However, you can request a new passcode from your IT administrator, as described in What is a Duo passcode and how do I get one?.


  • Enroll in Duo in an account provided by your company.

     NOTE: If you have not already enrolled in Duo, you will have an opportunity to do so as part of the strong authentication process in IdentityNow.

Complete the following steps:

1. From your Launchpad, click an app that requires strong authentication.

2. If it is not already selected, select Duo Passcode.

3. Click Send SMS Passcodes.

A new set of passcodes will be sent to your device.

NOTE: If you request new passcodes before using up your previous set, the previous set will become invalid when you request a new set.


For more information, see:

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‎Jan 12, 2015 04:33 PM
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