Duo Passcodes are a group of numbers sent to your email or mobile device that allows IdentityNow to verify your identity. If you run out of Duo Passcodes or want a new set, you can request them from the IdentityNow strong authentication interface.
NOTE: You cannot request new Duo Passcodes from the password reset interface. However, you can request a new passcode from your IT administrator, as described in What is a Duo passcode and how do I get one?.
NOTE: If you have not already enrolled in Duo, you will have an opportunity to do so as part of the strong authentication process in IdentityNow.
1. From your Launchpad, click an app that requires strong authentication.
2. If it is not already selected, select Duo Passcode.
3. Click Send SMS Passcodes.
A new set of passcodes will be sent to your device.
NOTE: If you request new passcodes before using up your previous set, the previous set will become invalid when you request a new set.