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How do I review an access request?

How do I review an access request?

If your site has enabled the Access Requests module for IdentityNow, you might sometimes be asked to review users' access. You can then determine whether the access level is appropriate for the user requesting that access.


On each access request card, you can see the following information:


  • The name of the requested access profile or role.
  • The date the access was requested.
  • The name of the user who will receive the access if this request is approved.
  • Who requested the access (either the recipient themselves or someone else on their behalf).


When you receive an access request, you will receive an email notifying you that you must review access. Click the link in the email or follow the steps below.


NOTE: If you are a member of a governance group:

  • If you are added to a group after a request is made, you will not receive that request.
  • If someone else in the group has already reviewed the access request, it will disappear from your list as only one person per group needs to approve or deny access.



  • An access request assigned to you or your governance group.


Complete the following steps:

1. Sign into IdentityNow and go to Approvals.


2. Under Requested Items, click the request card. Details about the request will appear on the right side of your screen.


3. Review the following information as required and determine whether the user needs access:

  • Access Item: This tab contains the item's Description, Type, Role Owner, and Created date.
  • Comments: When applicable, this tab contains any comments associated with the access request.


4. Click Approve or Deny.


If you approve this access, one of two things happens:

  • If you are the final review in the queue of users who need to review this access, manual or automated provisioning will begin.
  • If more users need to review this access, the access request is sent to the next reviewer in the queue.


If you deny the request, the following happens:

  • The approval process ends. Even if there are multiple reviewers in the queue, only one reviewer needs to deny access.
  • If a dialog appears asking you for comments, enter the reason you are denying the request. You can enter up to 500 characters. This feature is supported on tablets and desktop devices.


If you believe someone else would be able to review this access better than you, you can reassign the access request to them.


6. To see access requests you've already approved or denied, click the Reviewed Items tab. You can then click on the original request card to see details or comments from you, the original requester comments, or reassignment related comments. This information is preserved indefinitely.

approve or deny request.png

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Revision #:
9 of 9
Last update:
‎Apr 24, 2020 11:40 AM
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