If you need to verify your identity for a password reset, and your company has enabled the Duo integration, you can use Duo to authenticate when you change your password. See What is Duo strong authentication? for more information about Duo.
You have the following options for changing your IdentityNow password:
On the IdentityNow sign in page, click Sign In Help > Reset Password.
In the Launchpad, under your name, select Update Password.