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Supported Browsers and Mobile Operating Systems

Supported Browsers and Mobile Operating Systems

This document describes IdentityNow's support policy for the following:

IMPORTANT: if you are seeing an error message even though your browser matches the requirements described below, speak to your administrator for assistance.

 

Desktop Browsers and Operating Systems

 

For details about the most recent stable version of each browser, see https://updatemybrowser.org/.

 

Browser
Operating System
Support Policy
Chrome Windows/MacOS most recent stable version
Firefox most recent stable version
Edge* most recent stable version
Internet Explorer** Windows Version 11

 

NOTES:

  • *IdentityNow's SSO service is not supported on Edge or Safari.
  • **IdentityNow does not support Internet Explorer's compatibility mode.

 

Thick Clients

 

You can set up Microsoft thick clients to use SSO with IdentityNow. See How can I configure an Office 365 thick client to work with IdentityNow? for details.

 

Mobile Browsers and Operating Systems

 

Browser or App Operating System Support Policy
Mobile Chrome Android most recent stable version of Android and previous major three releases
Mobile Safari iOS

most recent stable version of iOS

Mobile App *Android most recent stable version of Android and previous major three releases
iOS most recent stable version of iOS

Support for Android 10 is not currently available, but will be released soon.

IMPORTANT:

  • The IdentityNow mobile app does not launch the vendor’s native mobile app. The app’s web experience is launched within the IdentityNow mobile app.

  • Password replay is not supported on mobile browsers. If you need to use password replay, download the IdentityNow mobile app.

  • The IdentityNow mobile app is not recommended for iPad Pro.

 

For more information, see:

Comments

For questions about browsers that are not on this list, refer to IdentityNow Community. For example, Does IdentityNow have any plans to support Microsoft Edge?

Version history
Revision #:
3 of 3
Last update:
Tuesday
Updated by:
 
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