When you change your IdentityNow password, you are asked to verify your identity through security settings such as security questions or providing a code from your phone. If you are missing required information to verify your information, you might see an error message similar to "This option is not available for your account. Please contact your administrator." In cases like these, your administrator might need to restart your registration process to collect additional information for you.
Problems After Submitting a New Password
Sometimes, when you finish the authentication process and submit a new password in the Update Password dialog box, you might see a message indicating that IdentityNow retrying. This is usually because IdentityNow can't connect to the app's source of accounts. For example, if you try to change the password in Outlook, you might have a problem if Active Directory is temporarily down.
NOTE: When IdentityNow is attempting to resend a change to a password you see the same message for all apps that share an authentication source as the app you tried to update.
The password change retries six times, at the following intervals:
5 seconds after the initial attempt
1 minute after the second attempt
3 minutes later
10 minutes later
30 minutes later
90 minutes later
While there's not much you can do during this process, you do have a few options: