- Overview
- Access SailPoint's forums
- Post a question
- Create a forum post
- Post a reply in a forum thread
- Edit your reply
- Return to the main forum page
Overview
Forums are an excellent way to communicate and collaborate with other community members on various topics. By engaging with people who have different backgrounds, experiences, and skills, you'll gain new ideas and perspectives on specific subjects.
Access SailPoint's forums
To view the latest community conversations, first go to the Community tab, then select the relevant product under the Discussion section.
Post a question
All community members are encouraged to participate in the forums by asking questions and replying to threads. Many users have encountered similar issues and can provide helpful insights.
To post a question, click the Create A New Post button, located above the most recent community conversations in that section.
Create a forum post
Here are a few key tips to keep in mind when writing your forum post:
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Keep the title short and clear.
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Search existing posts to see if your question has already been answered.
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Include detailed information in the body of your post, such as version numbers, connectors used, and any error messages or logs.
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Add a label or tag that best fits your topic to help others find it more easily.
To learn more about the best practices for drafting a post, check out the How to get the best answers to your questions article.
Post a reply in a forum thread
Sharing your expertise and insights is greatly valued by the community and can be a big help to users facing similar challenges. Your contributions make it easier for others to troubleshoot their issues.
To join a conversation, click on the post title to open the thread, then click Reply to leave a comment.
If you're replying to a specific person in a thread, tag them by placing "@" before their username. Please use this feature sparingly, as users receive a notification each time they're mentioned.
Edit your reply
After posting a reply, you can edit it at any time.
To edit a reply, click the ":" (more options) icon next to your message, then select Edit message from the drop-down menu.
Be sure to give Kudos to posts you find helpful, and use the Accept Solution button for answers that resolved your questions. This helps improve search results for others with similar issues and makes the community more useful and engaging.
Return to the main forum page
To return to the main forum page, click All Forum Topics. To move between topics within the same forum, use the Previous Topic or Next Topic links.
All posts, including questions and replies, are visible to the entire community. Please be mindful of your content when posting.
If you need to escalate an inappropriate post, article, or comment, refer to the How to: Report content to moderator article for more information.
