BMC Remedy and BMC Helix Connector

BMC Remedy and BMC Helix Connector

The SailPoint IdentityIQ BMC Remedy connector has been extended and tested to support the BMC Helix platform. The information contained in this guide can be used while working with either of those target systems.

SailPoint's BMC Remedy Connector offers a complete access management of accounts and groups contained in a BMC Remedy action request system.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

  • Full Account Aggregation
  • Single Account Aggregation
  • Full Entitlement Aggregation
  • Full Group Aggregation
  • Single Group Aggregation
  • Create Account Provisioning
  • Update Account Provisioning
  • Delete Account Provisioning
  • Create Group Provisioning*
  • Update Group Provisioning*
  • Delete Group Provisioning*
  • Enable / Disable Account Provisioning
  • Unlock Account Provisioning
  • Change Account Password
  • Add Entitlement(s)
  • Remove Entitlement(s)

*This feature is currently supported only with the IdentityIQ platform

Supported Versions

  • BMC Remedy Action Request System Server version 18.05
  • BMC Remedy Action Request System Server version 9.1
  • BMC Remedy Action Request System Server version 9.0


Related Documentation




Contact Us

SailPoint Support

SailPoint Professional Services



 Supported also BMC Helix Version 21.03?


Best regards



Version history
Revision #:
11 of 11
Last update:
‎Dec 20, 2021 09:40 AM
Updated by: