The Cherwell Service Desk Integration Module (SDIM) brings the service desk experience into the SailPoint platform, enabling users to raise and track service desk tickets (Service Request & Incident) to their logical closure in the Cherwell ITSM solution from SailPoint IdentityNow & IdentityIQ
Support Level: SailPoint Delivered
Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.
Supported Use Cases
Creating tickets for manual provisioning operations.
Checking the status of the tickets.
Synchronizing ticket status between SailPoint's Ivanti Cherwell Service Desk Integration Module and the Cherwell IT Service Management system.
Retry Mechanism for Create Ticket request failure.
Supported Versions
Cherwell Service Management (cloud) version 2023.1.1
Cherwell Service Management (cloud) version 10.4.0
