The Cherwell connector offers seamless connectivity to the Cherwell ITSM solution, enabling aggregation and provisioning of two distinct Cherwell user types:'users' & 'customers'.This integration allows for robust user access management and governance in the Cherwell System
Support Level: SailPoint Delivered
Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.
Supported Use Cases
Account Group Management
Manages Cherwell Security Groups as Account-Group
Group Aggregation & Refresh
The below table highlights the supported use cases between the 'Users' & 'Customers' accounts in Cherwell
Supported Features
Users
Customers
Account Aggregation
Yes
Yes
Refresh Account
Yes
Yes
Create Account
Yes
Yes
Update Account
Yes
Yes
Unlock Account
Yes
No
Enable/Disable Account
No
Yes
Change Password
Yes
No
Add Entitlement
Yes
No
Remove Entitlement
No
No
Supported Versions
Cherwell Service Management (cloud) version 2023.1.1
Cherwell Service Management (cloud) version 10.4.0
