Navigating SailPoint Support and Services Offerings

Professional Services

• Scope: SailPoint technical expertise for long-term project and/or staff augmentation.
• Key Benefits:
  • Cost-effective staffing for short-notice or quick-turn projects.
  • Flexibility to buy only the services you need — when you need them.
  • SailPoint expertise in development, infrastructure, performance and modeling.
• Professional Services

Expert Services

• Scope: SailPoint technical expertise spanning a range of needs from implementation assistance to project expediting.
• Key Benefits:
  • Expertise in development, infrastructure, performance, and modeling.
  • Proven methods to overcome development roadblocks and achieve architectural excellence.
  • Tailored engagement to optimize SailPoint implementation and maximize ROI.
• Expert Services Overview

Platinum Support

• Scope: Enhanced, continuous support for SailPoint's Atlas Platform.
• Key Benefits:
  • Extended support coverage with 'follow-the-sun' support model.
  • Dedicated Senior Support Team and Technical Account Manager for personalized service.
  • Regular maintenance reviews, case reviews, and root cause analysis to maintain optimum system performance.
• Platinum Support Offering

Premium Support

• Scope: Best-in-class customer support for out-of-the-box features and functionality only.
• Key Benefits:
  • 24x5 support during 8a-6p local time (24x7 for Priority 1 Issues).
  • Support resources are assigned on a per case basis.
  • Online Support Portal available to access, update, or monitor case status.
• SailPoint Support Guide

ISC Advisory Services

• Scope: Holistic guidance towards a comprehensive identity security program.
• Key Benefits:
  • Strategic insights for accelerated expansion and operational maintenance of SailPoint SaaS solutions.
  • Advisory workshops and TenantOps recommendations for continuous improvement.
  • Hands-on assistance with integration modules ensuring seamless operations.
• Identity Security Cloud Advisory Services

IAI Advisory Services

• Scope: Holistic guidance towards recognizing the full potential of AI and ML from day one.
• Key Benefits:
  • Assistance with roles, modeling, and optimization.
  • Analytics support to foster data-driven decisions.
  • Specialized expertise to help you augment the products you use.
  • Descriptive, predictive, and prescriptive identity program guidance on an ongoing basis.
• SailPoint AI-Driven Advisory Services

Setup Services

• Scope: Expert guidance to ensure your implementation gets off to a great start.
• Key Benefits:
  • Establishment of initial connections by SailPoint's Professional Services team.
  • Additional expert advice, including project templates and best practices.
• IdentityNow Setup Services

Go-Live Support

• Scope: When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours.
• Key Benefits:
  • Get an added layer of after-hours support for critical go-live periods.
  • Reduce risks from any unforeseen issues by collaborating with SailPoint experts.
  • Submit support tickets outside of business hours for comprehensive coverage of business-critical functionality.
• IdentityIQ Weekend Go-Live Support
• IdentityNow Weekend Go-Live Support

Identity CheckUP

• Scope: A deep dive into an existing SailPoint implementation to maximize stability, maintainability, and performance.
• Key Benefits:
  • Improve stability, maintainability, and performance of your SailPoint Implementation.
  • Get a customized report with actionable next steps and best practices.
  • Work with experienced consultants to prepare for the next stage of your identity security journey.
• SailPoint Identity CheckUP (IIQ)
• SailPoint Identity CheckUP (IDN)

IAM Strategy Workshop

• Scope: A one of a kind offering that the Professional Services organization offers potential and existing clients on the best path to take in their identity and access management journey.
• Key Benefits:
  • 3 days on-site with a Sr. SailPoint Architect
    • Create a common internal understanding of important challenges and solutions to be addressed.
    • Prioritize goals for moving IAM program forward.
    • Quantify impact of current inefficiencies.
  • Strategy roadmap for next 18-24 months.
  • Business Value Assessment of implementing roadmap.
  • Statement-of-Work for the next project phase.
  • Funding justification to aid in achieving stakeholder buy-in.
• SailPoint IAM Strategy Workshop Offering

FAM CheckUP

• Scope: SailPoint Professional Services team will perform a detailed analysis of your File Access Manager environment to fully understand any existing pain points and identify areas for improvement.
• Key Benefits:
  • Improve stability, maintainability, and performance of your FAM Implementation.
  • Get a customized report with actionable next steps and best practices.
  • Work with experienced consultants to prepare for the next stage of your identity security journey.
• File Access Manager Identity CheckUP

FAM Rapid Deployment

• Scope: SailPoint Professional Services team will help speed the time of implementation and use of File Access Manager in your organization.
• Key Benefits:
  • Installation of FAM, Plug-and-Play Certified Monitors, and Generic Connectors.
  • Determination of visibility and establishment of controls.
  • Additional enablement of best practices and more.
• File Access Manager Rapid Deployment