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Identity Security Cloud - General FAQs

Identity Security Cloud - General FAQs Below are Frequently Asked Questions for topics related to Identity Security Cloud.  If you don't find your question answered here, please contact your Customer Onboarding Manager (COM) if you are in initial deployment, or your Customer Success Manager (CSM)...

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Open an Expert Services Ticket Click Here Services vs. Support Checklist Click Here Check your Expert Services Hours Click Here Professional Services Long-term engagement with dedicated SailPoint Experts. Learn More Expert Services On-Demand help fr...

Who do I contact for Training support?

For any questions or support related to Identity University, including course enrollment, access issues, or general inquiries, please contact us at training-help@sailpoint.com.

How do I create an account in Identity University?

As a new user you will first need to register as a SailPoint user. Following these steps, you will gain access to a variety of SailPoint platforms including Identity University. First, register as a new user by navigating to Identity University and click the profile icon on the top right. You will...

Are there any free training materials I can access to learn SailPoint?

Yes, after successfully creating an account and logging in to Identity University, you can view and enroll in our free introductory training by selecting Catalog tab at the top and select the Free filter under Cost.      Screenshot 2025-06-29 at 8.09.22 AM.png   The Identity Security Leader...

Not receiving account verification email. I'd like to register for the free training.

Please submit a Support ticket or contact us by email at login-help@sailpoint.com for assistance.

Where can I find Training Paths?

Access comprehensive learning paths aimed at building product expertise by clicking the Training Paths link. Tutorial Screenshot #1.png

Identity Security Cloud After Hours Go-Live Assistance

Peace of mind with after-hours assistance When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint expertise outside of the Monday – Friday 8 a.m. – 6 p.m. ...

Go-live and After-Hours Assistance

Peace of mind with after-hours assistance When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint Support outside of the Monday – Friday 8 a.m. – 5 p.m. ti...

Certification Best Practices

Overview Certification is an important governance feature that allows organizations to meet important audit, risk, and compliance guidelines to ensure the risk to their organization is well managed. This is done by aggregating all accesses within an organization and presenting them to access rev...

Host a local user group

SailPoint is excited to bring back regional User Groups across the country and is looking for locations to help host these events!   Would your team be willing to host an event at your office?  This is a GREAT opportunity to meet other SailPoint customers in your region, along with some of the S...

Executive Business Review [IIQ]

Page has been moved to the new Customer Success Knowledge Base here.