Search

Stay SailPoint certified with the SailPoint Recertification Program

Certifications matter, especially in a fast-moving field like identity security; at the same time, we know that retaking a full certification exam can be stressful, time-consuming, and honestly a little intimidating. Learn more about the SailPoint Recertification Program, a simpler, more flexible wa...

New certification exam for administrators, now live!

Our brand-new SailPoint Certified Identity Security Administrator Certification Exam is now live! Learn how to best prepare and register for this exam today to take advantage of our special offer.

How can I check when my virtual machine (VM) expires?

To view your VM’s availability, hover over the top‑right corner of the system interface. You’ll see two key details: Runtime duration – Shows the number of hours the VM is available for learning and use. Storage duration – Indicates how many days the VM will remain stored and accessible. T...

Help with Participant Viewer options in IdentityIQ Virtual Labs?

Sure.. here you go..         Participant viewer.png

Course shows 'Environment is suspended' message on VM after clicking Launch. How to resolve?

Not to worry, this often just requires a quick refresh to get things going again. Here’s how you can reactivate your environment: First, locate the Navigation bar on the left side of your screen. From there, click on Operations, and then select Refresh Networking. This will give your environment...

"Launch" opens a window with a message instead of the course. What's the next step?

If you are trying to see the course contents after Launching the VM of IdentityIQ courses, but no course contents are displayed, then you have to follow certain steps as it sounds like there might be a small, temporary connection hiccup. 1. A quick refresh of that new window usually resolves this....

What should be done if Virtual lab VM launch is not working?

While using virtual labs for various courses of IdentityIQ product, you clicked the 'Launch' button, but it seems nothing happened, and you are still on the same page. If you are facing this issue, then nothing to worry!! It sounds like your web browser might be preventing a new window or tab from...

From Learning to Doing: Why Instructor-Led Training Makes the Difference in Identity Security

Identity security is complex and how you learn matters. Discover how instructor-led training helps practitioners gain hands-on experience, expert guidance, and real-world confidence.

SailPoint Recertification Program FAQs

How often can I recertify through the SailPoint Recertification Program?  The number of recertification credits is based off a 2-year period and can only be used to renew one certification exam within a 4-year timeframe.  How long does a training course need to be in order to qualify for a contin...

SailPoint recertification program glossary

SailPoint education credits:  SailPoint-based education credits are awarded for the completion of qualifying activities. Review what defines a qualifying activity below:  Identity University training courses: A candidate has completed training courses on Identity University within their certific...

How Identity University training admin capabilities help me effectively manage my team’s training

As a dedicated training admin, the newest admin capabilities have allowed me to confidently manage my team’s training and support our learners’ success. And I’m here to share the best practices I’ve found, so you can take full advantage of these new admin capabilities as well!

Identity Security Administrator Exam Prep Guide

Identity Security Administrator Exam Prep Guide  Introduction  Candidates for this exam are those who will assist with administration and maintenance of non-production to production environments. Candidates must have a basic understanding of Identity Governance and Administration (IGA) co...

New year, new skills

This year, make training a priority and take the leap into learning that empowers you to do more with SailPoint. Whether you are looking to deepen your expertise or get up to speed, the new year brings the perfect time to sharpen your skills, build confidence, and invest in your professional growth....

What can Training Units be used to purchase?

Training Units can be applied to the following offerings within Identity University: Instructor-Led Training (ILT) Use Training Units for both public scheduled classes and private instructor-led sessions delivered exclusively for your team. Certification Exams Apply Training Units towa...

Coming soon! New certification exam for Administrators

Exciting news! SailPoint will release a new SailPoint Certified Identity Security Administrator Certification Exam in early 2026. This certification is designed for administrators who manage, configure, and maintain SailPoint solutions, and is ideal for those wanting to validate their expertise and ...

Register now for Identity University: Skilled Sessions at Navigate London

Date: November 5, 2025   Time: 2pm – 6pm GMT  Location: Hilton London Metropole Theme: Reimagine your identity security with hands-on technical training    In today’s rapidly evolving digital landscape, staying ahead in identity security is more critical than ever. That’s why we’re thrille...

The Engineer path: Elevating your skills to advanced levels

The Engineer path: Elevating your skills to advanced levels  Once you’ve built a strong foundation as an Identity Security Administrator, the Identity Security Engineer training path takes things to the next level. This advanced training path delves into the skills that are essential for more tech...

Building blocks of success: Why foundational training comes first

In SaaS and cybersecurity, strong foundations matter. SailPoint’s role-based paths the Administrator and Engineer start with the basics. Begin with the Administrator path to master core skills and support your organization, then advance to the Engineer for deeper expertise. Build your skills on a so...

Welcome to the new Identity University, your training experience, elevated!

Identity University learning is no longer a destination, it’s a journey.

Identity Security Expert Exam Prep Guide

Identity Security Expert Exam Prep Guide  Introduction The SailPoint Identity Security Expert Credential represents a professional's advanced knowledge of Identity Security Cloud transforms, rules, workflows, event triggers, and Access Intelligence Center dashboards. The Credential valida...