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  1. Knowledge base article

    Mainframe Integration Modules

    Starting with IdentityIQ 8.3, connector documentation is available in both online and PDF format. This version of this document is no longer being maintained. Online documentation is located on the SailPoint Product Documentation portal. The online documentation provides the latest enhancements,...

  2. Knowledge base article

    IdentityNow Rule Guide - JDBC BuildMap Rule

    Purpose A JDBCBuildMap rule is used to manipulate the raw input data (provided via the rows and columns in the file) and build a map out of the incoming data.   Execution Connector Execution - This rule executes within the Virtual Appliance and may offer special abilities to perform connec...

  3. Knowledge base article

    8.4 Data Extract MessageBus configuration

    Symptoms The second Task/UI server won't start when using activeMQ, and this error message appears on the log.  WARN main activemq.transport.failover.FailoverTransport:283 - Transport (tcp://localhost:61616) failed, attempting to automatically reconnect java.io.IOException: Wire format negotiation...

  4. Knowledge base article

    [TEST] PS Home Page Update

    Open an Expert Services Ticket Click Here Services vs. Support Checklist Click Here Check your Expert Services Hours Click Here Professional Services Long-term engagement with dedicated SailPoint Experts. Learn More Expert Services On-Demand help fr...

  5. Knowledge base article

    Business Value Review [IIQ]

    Page has been moved to the new Customer Success Knowledge Base here.

  6. Knowledge base article

    Source Account Schema Best Practices

    Overview Within Identity Security Cloud’s connectivity platform, there are several categories of connectors which can be leveraged to integrate with target applications. For all classes of connectors, implementers have wide latitude in which account attributes are included as part of the schema, w...

  7. Knowledge base article

    Certification Best Practices

    Overview Certification is an important governance feature that allows organizations to meet important audit, risk, and compliance guidelines to ensure the risk to their organization is well managed. This is done by aggregating all accesses within an organization and presenting them to access rev...

  8. Knowledge base article

    Executive Business Review [IIQ]

    Page has been moved to the new Customer Success Knowledge Base here.

  9. Knowledge base article

    IdentityIQ 8.3 document type definition

    This file contains the Document Type Definition for for more information, see DTD Information. Inside the zip is a subfolder "doc", containing the generated information as static HTML files. Open the file doc/index.html in a browser to view the DTD information.

  10. Knowledge base article

    Early heartbeat warning in IdentityIQ logs

    Symptoms The sailpoint log contains multiple Early Heartbeat warnings, such as: 2022-04-24T21:19:34,931 WARN HeartbeatThread sailpoint.server.HeartbeatService:636 - Early heartbeat for server myserver 2022-04-24T21:19:34,931 WARN HeartbeatThread sailpoint.server.HeartbeatService:637 - Last: 4/2...

  11. Knowledge base article

    Rule Plugin

    Introduction Technical Strategies Rule Plugin brings all rules of the system at one place. The Plugin has both Save and Run functionality on the same page. For Save functionality the user has to select the category of the Rule in the Plugin and all the Rules related to the category are displayed a...

  12. Knowledge base article

    RuleIQ

    Rule editor does not provide means of code syntax and quality checks while writing/editing the rule. At times it creates bottlenecks where these errors only get caught and surfaced when these rules gets executed. It requires extensive troubleshooting efforts to get into the root of issues leading to...