A seamless experience is provided with ServiceNow through multiple SailPoint apps based on the business case. These SailPoint apps on ServiceNow provide an easy-to-implement, out-of-the-box Identity and Access Management interface with ServiceNow.
The SailPoint apps are published in the ServiceNow store, detailed information can be found here:
Sync user data between SailPoint and ServiceNow. This connector app works with both IdentitySecurityCloud and IdentityIQ.
IdentitySecurityCloud with Virtual Appliance users click here for detailed information.
IdentitySecurityCloud without Virtual Appliance(also referred as SaaS connector) users click here for detailed information.
IdentityIQ users click here for detailed information.
Raise ServiceNow requests for disconnected applications from both IdentitySecurityCloud and IdentityIQ. Requests can be configured according to your organization's policies and to the features available in ServiceNow.
IdentitySecurityCloud users click here for detailed information.
IdentityIQ users click here for detailed information.
IdentitySecurityCloud users can raise requests from ServiceNow, and approvers can approve requests within ServiceNow. Request for access can be raised for requestable Roles, Access Profiles and Entitlements after Separation of Duties checks, and according to the approval process defined within ServiceNow. Provisioning is initiated in IdentitySecurityCloud, and status is updated against the request once completed.
Detailed information is available here.
IdentityIQ users can raise requests from ServiceNow, and approvers can approve requests within ServiceNow. Request for access can be raised for requestable Roles and Entitlements after Separation of Duties checks, and according to the approval process defined within ServiceNow. Provisioning is initiated in IdentityIQ and status updated against the request once completed.
Detailed information is available here.
SailPoint is constantly working to extend the rich experience of SailPoint's core features in SailPoint's apps for ServiceNow. New versions of these apps are regularly released, ensuring compatibility with latest versions of ServiceNow and SailPoint.
Click here for details about recent and upcoming releases for all of SailPoint's ServiceNow solutions.
Compatibility and support matrix with ServiceNow and SailPoint are available in the respective app documentation links.
SailPoint Apps for ServiceNow are developed in partnership with ServiceNow on the Now platform.
They are published and available for ServiceNow customers in the ServiceNow store.Purchases must be coordinated with your Customer Success Manager or Account manager. Trials can be requested from ServiceNow store as per the ServiceNow's store policy.
Detailed process for entitlement of apps for SailPoint customers can be found here. The ServiceNow Store app help page provides generic information related to Buying, Install/Uninstall/manage the app.