ServiceNow

ServiceNow

Type: SailPoint Built

snow.png


SailPoint has three different solutions for ServiceNow connectivity. The SailPoint Identity Governance Connector for ServiceNow manages ServiceNow accounts, groups, and roles. It supports read and write for ServiceNow accounts and groups. SailPoint for ServiceDesk enables provisioning for disconnected applications. SailPoint for Service Catalog allows ServiceNow users to request access for applications managed by SailPoint IdentityIQ or IdentityNow from ServiceNow.

 

Supported Features

SailPoint Identity Governance Connector

  • Account Operations: Create, Read and Update
  • Entitlement Operations
  • Password Management
  • Enable and or Disable

SailPoint for Service Desk

  • Automate creation of service desk tickets
  • Integrate governance-based self-service
  • Provide comprehensive compliance audit tracking
  • Create service request tickets in ServiceNow
    • Provide governance over manually initiated service requests
    • Detect separation of duties violations that require access change
    • Monitor manual tickets from request through completion

SailPoint for Service Catalog

  • Single interface and process for all business user requests
  • Complete native role-based access requests in ServiceNow in a single transaction
  • SailPoint approval request status shared with ServiceNow
  • Mitigate the risk of inappropriate access using governance controls
  • Reduced costs through elimination of help desk calls for access requests
  • Improved automation and validation of access changes

 

Supported Managed Systems

  • Madrid (Identity Governance Connector and Service Desk only)
  • New York
  • Orlando
  • Paris
  • Quebec
  • Rome

 

Getting Started

SaaS - IdentityNow

Identity Governance Connector

SailPoint for Service Desk (Legacy Solution)

SailPoint for Service Desk (ServiceNow Store)

IdentityNow for Service Catalog

Software - IdentityIQ

Identity Governance Connector

SailPoint for Service Desk

IdentityIQ for Service Catalog

 

More Options

Implementation Support

Integration Overview

Comments

When will we get the documentation for SailPoint for Service Desk for IDN? It says "coming soon".

 

Brian

@gc-bclark The page has been updated to include a link to the guide that covers Integrating ServiceNow Service Desk with IdentityNow Through APIs.

Hi, 

We are facing following error while integrating ServiceNow catalog with IdentityNow.

Error: "Cannot connect to SailPoint IdentityNow server. Please contact Administrator. Error Code 001- Check Admin Setup."

1. Also please help where in serviceNow we can run the below script:

var gr = new GlideRecord("sys_user"); 
gr.query(); 
while(gr.next()) { 
   if (gr.accumulated_roles.toString().indexOf(",x_sap_intidn.user,") == -1) { 
    gr.roles = gr.roles + ", x_sap_intidn.user";
    gr.update(); 
   } 
}

2. Kindly let me know, in the Filter Source List Section what should be the link after Action.

    i.e  Action : getSourcelist

      link:  /beta/getsources?filter=name "egSNOW integrationsource"

Thank you

Mane

 

 
 

Kind Regards

Mane  

 

Version history
Revision #:
15 of 15
Last update:
‎Oct 20, 2021 08:54 AM
Updated by: