How can we reset Active Directory account password via HelpDesk user in ISC

Lifecycle & Governance
1

Can someone confirm me if how can we reset Active Directory account password via Help Desk user in ISC.

2

Hi @BhawnaAgrawal By default, the Identity Security Cloud Help Desk user permission grants an identity the ability to send a password reset email to other identities:

This is not the same thing as actually CHANGING a password in ISC or on an external system.

If you want an Identity Security Cloud “Help Desk” user to reset Active Directory passwords outside of ISC, you can achieve this with an interactive workflow as long as there is an API for it on the AD side.

I delivered a session last year at Developer Days that outlines 3 use cases for interactive workflows (although not this scenario exactly) - giving ISC End Users the ability to do more elevated tasks through the context of an interactive workflow (with a Launcher) and an HTTP request. You can watch the recording here:

And read some of the documentation for configuration here: