We recently upgraded our dev environment from 8.3 P4 to 8.5.
I am seeing an issue in entitlement catalog. The object properties tab seems to be missing and also unable to save entitlement.
That is strange. I didnt read the release notes of IIQ 8.5 but I can understand that there should be something on the DB. I remember that I executed the Rule Index task when I upgraded from IIQ 8.0 to IIQ8.4 when I got some errors (not any specific errors but some generic errors which I was not expecting.). Wanted to ask if anything related to Object Properties is showing under the Managed Attributes in the DB? If yes then can you once run the IDX Rule in your IIQ Sandbox App to see if it gets fixed?
I ran the Support task for Hibernate IDX. Still no luck.
I see the Object properties for the old AD groups that were created before upgrade.
Since the creation of AD group is not working through entitlement catalog, We have a custom form that just creates the Plan and project to create a AD group. The master plan looks fine, but the group is getting created without the Groupscope and Group Type. Tjis group is only getting created in UI and not provisioned to AD. Not seeing any transactions in IQService logs.
Is this issue happening with 1 entitlement, or multiple entitlements? From your screenshots, it seems like there may be some corruption in the ManagedAttribute object, but reviewing this will require multiple xml objects, so it would probably be best to open a Support ticket.
Send in the related screenshots, the environment type (prod, dev, etc.), the About page, the related ManagedAttribute object xml and the Application xml. It would be good to include a screenshot of the same group from AD too, for comparison.
This is happening with all the new AD groups that I tried to create post 8.5 upgrade.
Eventhough the application has the “Create group” provisioning form, the object properties tab is not displayed. Basically this is not allowing me to save the AD group.
I was inspecting the UI and nottced the “ShowGroupTab” is set to false when I click on "Add New Entitlement. Not sure if this really makes a difference.
A ticket has been opened already with all the details.
We finally found the issue.
In our 8.5 upgraded environment, “Enable Account group management” LCM option was unchecked and caused this issue. After enabling the option, everything is working as expected.