SailPoint ISC – AD Single Account Aggregation Failure (“The account could not be aggregated” Error)

Administration & Troubleshooting
1

We are facing an issue in SailPoint Identity Security Cloud (ISC) related to Single Account Aggregation for the Active Directory (AD) source.

  • Full AD aggregation is executing successfully without any issues.
  • However, single account aggregation consistently fails for every account tested.
  • The following error is observed:
    “Error! The account could not be aggregated. Try again.”

Observations:

  • The issue occurs for all accounts, indicating it is not user-specific.
  • Since full aggregation works fine:
    • AD connectivity appears to be healthy
    • Source configuration seems correct at a broader level

Impact:

  • Unable to perform targeted account-level aggregation
  • Troubleshooting and validation of individual identities is currently blocked

Request:

Could you please help investigate and confirm the root cause for this behavior in SailPoint ISC and provide guidance on resolution?

:white_check_mark: (If you want to add technical context – optional)

  • Platform: SailPoint Identity Security Cloud (ISC)

  • Source: Active Directory

  • Aggregation Type: Single Account Aggregation

  • Full Aggregation: Successful

    ERROR : Error! The account could not be aggregated. Try again.

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2

Hello Praneeth,

Based on the information you provided, I recommend submitting a Customer Support request so that a SailPoint representative can perform a thorough review of your situation and determine the root cause of the issue.

The best next step is to open a Customer Support request, which will allow our team to begin a detailed assessment of your use case.

For more information on submitting requests, please refer to our community tutorial: How to: Use the SailPoint Support Portal.

Thank you!